Multi-Life Billing and Service Specialist

Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions? Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Is a culture where People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards important to you? If so, then you might be our next Multi-Life Billing & Service Specialist!

You will

• Process timely and accurate invoices

• Manage post-sale operations to meet the needs of various clients

• Manage end to end communication, resolution and communication to customer inquires

• Build and maintain strong relationships with assigned Multi-Life customers

• Proactively manage customer plans activity to ensure integrity of all assigned accounts, timely communication, and accurate data

• Provide upfront and continual education of the customer on Guardian processes, policies, procedures including self- service functionality and navigation.

• Develop and provide technical expertise relative to Guardian system platforms

• Proactively solve complex scenarios

• Assist when necessary issuing policies

You have

• Proficiency in Excel

• Strong analytical skills

• Strong organizational and administrative skills

• Strong verbal and written communication

• Demonstrated problem solving skills and ability to function effectively without close supervision.

• Critical thinking skills

• Bachelors or equivalent work experience.

• Individual DI and/or multi-life DI product knowledge preferred

• Experience in new business processing and/or policyholder service is desirable

Salary Range

$41,890.00 - $62,830.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involve