Customer Support Manager

Customer Support Manager

Company:

Boeing Distribution, Inc.

Boeing Global Services (BGS), Distribution Business, is looking for a Customer Support Manager to join our team in Hialeah, FL.

Position Responsibilities:

Business Acumen

• Knowledgeable of how business and organization operate; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations.  This information applies in a way that contributes to the organization’s strategic plan and bottom line.

Communication

• Using a variety of media, it clearly conveys information and ideas to individuals, leaders or groups in a manner that engages the audience and helps them understand and retain the message. Knows how to use data and analytics to make decisions and find ways to innovate the team.

Continuous Learning

• Demonstrates an interest in personal learning and development.  Seeks feedback from multiple sources about how to improve and develop; modifies behavior based on feedback or self-analysis of past mistakes.  Take steps to develop and maintain the knowledge, skill, and ability to perform.

Customer Focus

• Makes customers, and their needs a primary focus of one’s actions.

Innovation/Creativity

• Discovers new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. Try different and novel ways to deal with work problems and opportunities.

Quality

• Provide products and services that meet the highest technical and quality standards, regulatory requirements, and company policies and processes and embrace first-time quality as a way of life – not accepting, crating or passing any defects and speaking up.

Safely Awareness

• Identifying and correcting conditions and behaviors that affect employee, public, and customer safety; upholding safety standards; demonstrating proactive safety culture leadership.

Technical Competencies

Analytical Skills (Technical)

• Skills and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Boeing Knowledge

• Knowledge of Boeing’s organizations, processes, program plans, policies and procedures, and products required to effectively perform functional responsibilities of the occupation.

Customer Knowledge

• Knowledge of techniques to help identify a customer’s organization, capabilities, practices, support resources, preferences, problems, and other constraints to provide effective product support and technical issue resolution.

Basic Qualifications (Required Skills/Experience):

• 7 + years of experience in customer support for aerospace or other complex industry.

• 2 – 3 years of supervisory experience or team lead experience,

• Experience managing complex customer programs

• Demonstrated leadership, communication and problem-solving skills.

• Experienced in managing a team, leading people.

• Ability to tailor messages to internal and external customers and across multiple levels of the customer’s organization.

• Ability to work in a fast-paced environment and manage competing priorities.

• Excellent communication skills, both written and verbal.

• Proficient knowledge in all Microsoft Office (Excel, Word, PowerPoint) applications.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s Degree – Business Administration or Engineering or Related Field of Study or equivalent work experience.

Travel:

This position may require traveling up to 35% of the time.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

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