Customer Success Manager

Who We Are

Vultr is on a mission to make high-performance cloud computing easy to use, affordable, and locally accessible for businesses and developers around the world.  With 32 cloud data center locations around the world, Vultr has served over 1.5 million customers across 185 countries with flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. Founded by David Aninowsky, Vultr is the world's largest privately-held cloud infrastructure company that just completed significant growth financing at a $3.5 billion valuation led by LuminArx and AMD.

Why Vultr

Simply put, Vultr is committed to providing businesses worldwide with the best price-to-performance of any cloud computing platform. Our global reach of data centers and strategic new partnerships provide the foundation to maximize the impact of our existing services, new product improvements, and releases, which in turn, is a catalyst for your own success. Vultr is taking flight, and this is your opportunity to leave your mark on the future of Cloud Infrastructure! 

Vultr Cares

• A 100% remote work environment + a company-wide virtual get together
• 401(k) plan that matches 100% up to 4% with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan + take off your birthday!
• Commitment matters to Vultr! Increased PTO at 3 year anniversary + 1 month sabbatical at 5 year anniversary + Anniversary Bonus each year
• $500 first year remote office setup + $400 each year following for new equipment
• Monthly internet reimbursement up to $75
• $50 per month for a gym membership

Join Vultr

The Customer Success team is a central pillar of our growth strategy, and we are looking for a Customer Success Manager to be the primary point of contact for a portfolio of customers, ensuring they achieve maximum value from Vultr's cloud solutions. You’ll focus on driving customer satisfaction, retention, and growth by understanding their needs, solving their challenges, and identifying opportunities for expansion.

What to expect:

1. Customer Relationship Management:
• Build and maintain strong, long-term relationships with customers.
• Act as the trusted advisor, understanding customer goals and ensuring Vultr’s solutions align with their business needs.
2. Onboarding & Enablement:
• Facilitate smooth onboarding processes for new customers, ensuring quick adoption of Vultr’s cloud services.
• Provide training and resources to help customers maximize the value of Vultr’s offerings.
3. Customer Success Strategy
• Understand customers’ business objectives and help them achieve measurable outcomes using our IaaS solutions
• Develop and execute tailored success plans for key accounts
4. Customer Advocacy:
• Be the voice of the customer within Vultr, collaborating with Product, Engineering, and Support teams to address customer feedback and improve services.
• Advocate for customer needs in strategic discussions and drive product improvements that align with customer use cases.
5. Retention & Expansion:
• Monitor customer health metrics to proactively identify and mitigate risks of churn.
• Identify opportunities for upselling or cross-selling Vultr’s solutions, focusing on tailored recommendations.
6. Problem Resolution:
• Partner with technical teams to resolve customer issues promptly, maintaining high satisfaction levels.
• Act as an escalation point for complex issues requiring additional resources.
7. Data-Driven Insights:
• Track and report on key customer success metrics (e.g., NPS, retention rates, upsell revenue).
• Use customer data to identify trends and recommend improvements to processes or products.

Our ideal candidate will have: 

1. Experience:
• 3-5 years of experience in Customer Success, Account Management, or similar role in the technology or cloud computing sector.
• Proven track record of managing customer relationships, driving retention, and identifying expansion opportunities.
2. Technical Acumen:
• Familiarity with cloud computing, Infrastructure-as-a-Service (IaaS), and GPU/CPU cloud solutions.
• Ability to understand customer technical needs and collaborate with