Software Engineer (AI/ML Production Engineering)

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine is the most trusted WordPress technology company, powering over 1.5M digital experiences in 150+ countries for businesses of all sizes. WP Engine’s all-in-one platform enables customers to design, build, power, and manage extraordinary WordPress, eCommerce, and headless sites—all thanks to a nonstop commitment to innovation, award-winning WordPress expertise, and a set of core values that guides us every day.

What's cool about this job
 

The evolution of our platform is required for our scale, and we are searching for an experienced software engineer to join our rapidly growing engineering team. We are actively introducing Machine Learning into our platform to improve operations and visibility.We’re looking for someone who is a passionate self-starter to implement an EFK stack running ML models. If you are an engineer experienced with technology transformations, service-oriented architectures, mentoring engineers, and are motivated by scale, you may be the engineer we are looking for.

The day to day

• Work with a team of passionate engineers to build the core AIOps framework that keeps WPEngine running smoothly.

• Write, test, integrate, and debug software applications that are resilient, secure, maintainable, and perform at scale.

• Continuously improve WP Engine’s secure, performant platform that supports 10’s of millions of end users.

• Use and improve WP Engine's continuous integration and delivery  pipelines to safely and rapidly push new code to production.

• Expand and fine-tune observability services to aid engineering and support efforts by creating better feedback loops using ETL pipelines, monitoring tools and machine learning.

• Collect, transform and enrich operational data to feed into our AIOps stack

• Implement scalable and automated processes for deploying machine learning models into production environments.

• Work with Elasticsearch (EFK)  to index operational data

• Develop and maintain automation tools to streamline ML operations, model training, and deployment processes.

• Establish monitoring systems to ensure the health, performance, and reliability of WPEngine platforms. 

• Give and receive feedback effectively both within and outside of your team

• Work closely with Stakeholders and Product Management to ensure the Production Engineering Team are appropriately engaged in, and aware of, feature/product releases

• Participate in on call rotation and determine/implement solutions to reduce production interrupts
   

Your expertise and passion

• 2-3+ years experience in a software engineer role 

• Strong Linux background

• Proficient in programming with Python

• Experience with data collection and transformation

• Experience working with Elasticsearch (ELK, EFK)

• Experience with Machine Learning and AIOps

• Experience with cloud technologies and services - GCP, AWS

• Proven history of continuous learning and ability to stay ahead of technology trends

• Some experience with Kubernetes

• On-call experience for critical services with good troubleshooting skills

• Bachelor’s degree in Computer Science (or a related field) OR equivalent experience
  
   

Helpful experience

• Experience with training and fine tuning models with Python (pytorch, tensorflow, pandas, scikit, numpy) 

• Experience with data engineering, data processing and data pipelines

• Familiarity with CI/CD, IAC and common tools (Terraform, Helm, Cloudbuild, Jenkins)

• Experience with ML tools Google’s VertexAI platform, , langchain, pytorch, tensorflow or similar tools

• Experience fine tuning LLMs

This role involves on call work

• On-call is a weekly rotation among the team members

• Level two escalation on a follow the sun model
   

The Perks and Benefits.

• Compan