IT Specialist End User Computing, Global

Working Location: PENNSYLVANIA, CENTER VALLEY 

Workplace Flexibility: Hybrid

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The IT Specialist EUC plays a crucial role in delivering reliable End User Compute (EUC) services across the global organisation. This role is responsible for resolving technical issues, monitoring the operational health of systems, and driving technical improvements to ensure services consistently meet business needs. Working collaboratively with Service Owners, Service Managers, and other stakeholders, the Senior IT Specialist ensures IT services are aligned with organisational objectives and maintain high standards of operational performance.

 

Key responsibilities include overseeing the technical execution and daily operations of assigned IT services, ensuring secure and high-performance EUC across all devices and locations, and enhancing productivity and compliance through engineering and automation initiatives. The role also involves managing incidents, problems, changes, and service requests, as well as monitoring technical performance to drive continuous service improvement. Collaboration with internal teams and external partners is essential for delivering effective and consistent global IT services.

 

Key stakeholders for the IT Specialist include service owners, service managers, process managers, provider managers, regional delivery leads and external partners to deliver consistent and effective Global IT services.

 

This role is aligned with Olympus’ Core Values: Patient Focus, Integrity, Innovation, Impact, and Empathy. Olympus is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive and contribute.

Job Duties

• Oversee Daily Operations of Global End User Compute Services:
  • Manage the day-to-day technical aspects of global end user compute services, ensuring seamless device management, software and operating system administration, security compliance, performance monitoring, adherence to technical standards, and a high-quality digital experience. 
  • Manage incidents, requests, problems, and changes according to ITIL best practices, responsible for timely and effective resolution of incidents and fulfillment of service requests. Responsible to ensure that all Service and Process documents, including handbooks, SOPs, and knowledge base articles, are maintained in an accessible and up-to-date manner.
• Develop and Maintain Technical Standards: Support the creation, implementation, and continuous improvement of technical standards governing end user computing environments to promote consistency and efficiency across the organization.
• Establish and Uphold Engineering Best Practices: Define, document, and enforce engineering best practices related to end user devices, software deployment, and associated services to ensure high reliability and security.
• Implement Modern Management Solutions: Oversee the deployment and management of modern device and software management solutions, streamlining operational processes, and enhancing manageability.
• Drive Automation Initiatives: Identify opportunities for automation within end user computing operations and support the development and execution of automation projects to improve efficiency, reduce manual effort and support increased digital experience. 
• Ensure Security and Compliance: Maintain the security and compliance of all end user devices by enforcing corporate policies and regulatory requirements, responding proactively to emerging threats.
• Optimize Performance and Reliability: Monitor the performance and reliability of end user computing resources, address issues promptly ensuring optimal service functionality.
• Enhance Digital User Experience: Continuously monitor and improve the overall digital experience for