Food & Beverage Manager, In Room Dining

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

Are you a hospitality leader with a passion for delivering exceptional dining experiences? At Fairmont Orchid, we invite guests to indulge in oceanfront dining under Hawaiian skies—where every meal is a celebration of flavor, culture, and aloha. From laid-back beachside classics to romantic private dinners in our 540 guest rooms and suites, our In-Room Dining team makes special happen with signature gourmet dishes and hospitality with aloha.
As In-Room Dining Manager, you’ll lead a dynamic team to elevate guest satisfaction through innovation, operational excellence, and a deep commitment to service. If you thrive in a fast-paced, luxury environment and love inspiring teams to exceed expectations, this role is for you.

What you will be doing:

• Foster a culture of warmth and professionalism, ensuring seamless in-room dining experiences from sunrise breakfasts to intimate evening gatherings.
• Resolve guest concerns with creativity and empowerment,, turning moments into lasting memories.
• Collaborate with cross-departmental teams (e.g., Culinary, Housekeeping, Royal Service) to uphold service standards and anticipate guest needs.
• Oversee inventory, par stock, and supply orders to balance luxury with cost efficiency.
• Implement strategies to enhance profitability while maintaining Fairmont’s renowned quality.
• Ensure compliance with health, safety, and sanitation regulations.
• Mentor and train staff through structured development plans, performance reviews, and hands-on leadership.
• Cultivate a motivated team of Heartists by fostering growth opportunities and recognizing excellence. 
• Schedule staff effectively to align with forecasted demand and seasonal trends.
• Uphold Fairmont’s Service Promise and Accor Brand Standards in every detail.
• Conduct regular inspections of work areas, equipment, and service delivery to ensure impeccable standards.
• Stay ahead of industry trends to innovate menus and service offerings. 

Qualifications

Your experience and skills include:

• Experience: 3+ years in food & beverage leadership, preferably in luxury hotels or high-volume in-room dining.
• Strong leadership, interpersonal and training skills
• Ability to focus attention on department needs, remaining calm and courteous at all times
• Good communication and customer contact skills
• Excellent reading, writ