Operational Excellence - Process Optimization Lead Vice President

Be a leader of operational excellence as the Process Optimization Lead Vice President, within our Commercial Bank Team, driving transformative strategies and championing a culture of continuous improvement, dedicated to delivering excellence in efficiency and innovation.

Job Summary:

As an Operational Excellence - Process Optimization Lead Vice President, within our Commercial Bank Team, you will report directly to the Global Head of Operational Excellence.  In this role, you will be responsible for driving cross-functional process change in order to increase process efficiency, improve the control environment and bring global consistency.

Job Responsibilities:

• Collaborate across global teams to lead working groups driving process consistency and optimization for all processes in the deal set up and loan servicing functions.
• Utilize tools such as process mapping, process mining, root cause analysis to define existing processes, review workflow end-to-end and identify areas of improvement.
• Implement the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions.
• Engage and organize subject matter experts and cross-functional groups to collect inputs.
• Develop implementation plans with clear timelines to execute on any required process change.
• Document and develop escalation matrixes for any process deviation where regional or Line of Business nuances exist.
• Gather data and present to senior stakeholders the progress and measures of success. 
• Introduce new business processes to the organization and partner with key stakeholders to produce documentation, training for all employees globally to support adoption.
• Oversee changes or creation of applicable procedures and partner with production managers to ensure adoption within teams.
• Collaborate with product and technology teams to review impact to applications and workflow tools. 

Required Qualifications, Skills and Capabilities:

• A minimum of 5 years financial services experience gained at a top tier investment/commercial bank. 
• Certification Six Sigma, or alternate project management methods Lean, Agile and Scrum
• Outstanding leadership and interpersonal qualities
• Exceptional communication skills, with the ability to confidently present key updates at senior management forums and executive committees
• Ability to lead and inspire cross-functional teams with a proven track record in thinking/acting strategically to influence and drive change across teams & regions.
• Results driven: Ability to plan and lead/drive execution of projects; methodical approach to identifying and solving issues.
• Ability to foster a collaborative team environment within and across functional organizations.
• Proficient in analyzing and presenting data to identify trends and areas of improvement.

Preferred Qualifications, Skills and Capabilities:

• A minimum of 3 years of syndicated loan product experience (preferred but not a prerequisite)
• A minimum of 3 years of experience in a process improvement role (preferred but not a prerequisite)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, r