Senior Product Designer

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the Team

The Product Design team is key in translating strategic objectives into actionable plans and designs for developers to execute on.  The Senior Product Designer is instrumental in guiding product solutions and advocating for a design-driven culture.

About the role

The Senior Product Designer performs user research, creates mockups and prototypes, validates solutions with customers, pairs user research with quantitative data to drive design solutions, creates detailed specifications and guidelines for handoff to developers, and works as a member of a cross-functional team to deliver concepts through to production, ensuring their success. A few examples of role specific duties include: 

1. Design features and improvements to Auctane products; with a focus on ShipStation. 
2. Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it.
3. Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence.
4. Conduct customer research to validate ideas and locate new problems to solve.

What will you be doing?

• Design features and improvements to Auctane products; with a focus on ShipStation.
• Oversee a feature or project's creative process from start to finish
• Design mockups and prototypes to validate ideas with stakeholders and customers
• Research and test the impact of a new feature or product update using metrics and analytics
• Work closely alongside developers to ensure implementation is consistent with mockups 
• Ensure the continued success of designs through production by tracking the design KPIs
• Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it.
• Translate ideas and concepts into user and product documentation: task flow diagrams, and functional design specifications.
• Present concepts to the company during new hire onboarding as well as during company meetings.
• Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence.
• Work with Product Managers to understand and dissect challenges, and execute company strategy
• Work with stakeholders to translate strategy into product improvements that benefit from design thinking
• Mentor junior designers by providing thoughtful and constructive feedback during design reviews
• Conduct customer research to validate ideas and locate new problems to solve.
• Contact users and conduct interviews to gain insight into Auctane product (ShipStation, Stamps, ShipEngine) use, and apply user knowledge to inform your designs
• Interact with customers regularly via support center, phone calls, and contextual inquiries to internalize their points of view and pain points
• Review user interactions using analytics and reporting tools to see how users are interacting with the product

 

What are we looking for?

• Bachelor’s degree in design or related field
• Experience as a product designer or UX/UI designer at a Saas company or product design firm
• Experience conducting or leading research initiatives
• Training in User Experience, User Interface, and Interaction Design
• Strong Visual UI design skills

What will make you stand out?

• Previous experience within the eCommerce or Shipping software industry

The Tech

• Figma 
• Usertesting.com or other testing/prototyping tools
• Optimizely (nice to have)
• Google Suite