Sr Data Informatics Analyst - Cloud Analytics

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Do you want to effect change? Do you want to be on the bridge providing insights to help shape the course of action we take? We are looking for a Data Rockstar!  The ideal candidate will have experience leveraging data mining technologies (SQL, Python, etc.) and developing effective dashboards which provide a clear and transparent data driven story to multiple levels of the organization. The work will require strong partnerships across multiple departments developing operational metrics and providing insights which will help guide our Cloud and Infrastructure strategy.

The ideal candidate should have a background in analytics and statistics, experience solving data problems with creativity and simplicity as well as the ability to build intra-departmental relationships.

In this role you will be member of a team which supporting analytics for global infrastructure and cloud operations where you will help drive Cloud and Infrastructure strategy leveraging AI, Machine Learning and other advanced Analytics to inform our go-forward enterprise strategies.

 

Objectives and Responsibilities

• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business.
• Create, track, and report on financial metrics and OKRs for all aspects of Cloud operations
• Establishes key performance indicators, SLA's, metrics and measurements demonstrating focused on total cost of ownership
• Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
• Enforce and follow all company policies and procedures to ensure data integrity
• Identify business opportunities and ensure customer satisfaction.
• Define critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
• Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory
• Implement organizational level dashboards including forecasting, planning, deployment, incident and problem management, and change management analytics across Cloud/Infrastructure & Operations
• Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products
• Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives
• Remain engaged and involved with industry best practices and policies.

Qualifications

Education

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