Senior Product Definition Analyst - Customer Identity and Access Management (CIAM)

Job Title

Senior Product Definition Analyst - Customer Identity and Access Management (CIAM)

Summary of the role

We are looking for a talented and curious product definition analyst to join our Customer Identity and Access Management (CIAM) organization.

In this role, you will shape the future security landscape for Amadeus cloud applications. You will leverage on your functional expertise and problem-solving skills to help us design a modern and intelligent platform offering authentication, authorization and fraud detection services. The Customer Identity & Access Management platform - CIAM - is built on the latest standards and technologies, cloud-ready and compliant with PCIDSS and GDPR standards. It is and should remain flexible to cover a wide range of demands and requirements coming from a diversity of customers.

You will work in a SAFe Agile Release Train, managing our product evolution towards a modern, standard, and intelligent platform and delivering services used by all product engineering divisions. Business requests come from all business domains, including airline, airport, hospitality, travel channel and payment, to cope with core business evolution, new standards and innovation.

Join us in keeping the gateway to Amadeus applications and services secure as a Senior Product Definition Analyst!

In this role, you will/ Main responsibilities:

• Analyze business requirements submitted by Product Management and consolidate them into new product concepts or upgrades.

• Collaborate with stakeholders to conduct thorough analysis and ensure requirements are ready to be worked on.

• Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications, and present functional walk-throughs to all concerned stakeholders.

• Support the Development and QA teams during implementation and testing by providing the business perspective, main use cases, and ensuring customer needs are met.

• Ensure production integrity by investigating, validating, and prioritizing reported incidents, and interface with the customer during requirements understanding, functional specification, testing, and implementation phases.

About the ideal candidate

With previous experience as a Product Definition Analyst and solid knowledge and understanding of the Amadeus business and industry, you contribute to transversal projects, proposes improvements to processes and are accountable for own and team commitments.

Autonomy and Adaptability Matter

• You work independently within plan dictated by manager, with some guidance on most complex situations

• You thrive in a dynamic environment and can adjust to changing priorities and challenges with ease

Collaboration Champion

• You excel at working effectively with a diverse group of stakeholders, fostering open communication, and driving projects forward

• You act as a reference for colleagues with less experience and supports junior team members

Follow-Through Focus

• You have excellent organizational skills and can effectively manage multiple projects simultaneously, ensuring timely completion and successful implementation

Business Environment

Amadeus products and solutions benefit of years of expertise in the travel industry and are designed to match and improve our customers' needs and performances. From travel agencies to corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators, Amadeus is one of the leading travel technology providers in this business.

Customer Identity and Access Management (CIAM) is at the heart of all processes of the travel, with products and solutions designed to protect the digital identity of customers (professionals and travellers), ensuring the security of Amadeus products and services. This entails authentication, access control, identity administration, and fraud detection. The activities consist of designing, developing, maintaining and operating the platform, ensuring the utmost security of any Amadeus Solution.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to lear