Insurance Product Manager - Lead

Company Description

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents, and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance. 

Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market.  We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Description

Job Description

This position is responsible for managing all operational aspects of a portfolio of contracted vendors. Duties include the management of contracts, communications, performance, competitive solicitations, and project management for vendors.

Job Duties:

Models’ ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

Manage a portfolio of contracted vendors, which may include oversight of up to one hundred firms. Develop annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management. Serve as project lead coordinating program implementation and implementation of operational enhancements. Visit select vendors’ corporate locations for relations, business development, and audit purposes.

Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to Citizens. Facilitate monthly operational conference and web calls and quarterly performance reviews. Conduct operational roundtables and performance reviews with vendors and Citizens’ staff to document and communicate opportunities for improvement to senior management team. Responsible for performance management related communications and implementation of corrective actions, as necessary. Utilize Citizens’ systems for reporting and monitoring performance measures and communicating trends, as well as alerts to Citizens’ management and vendors.

Serve as project lead in coordinating competitive solicitation projects for vendor categories within managed portfolio. Handle Request for Proposal (RFP) collaborating with procurement until completion of review process.

Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations. Manage communications involving support requests, program announcements, and operational questions from vendors. May coach, counsel, or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes.

Qualifications

Knowledge Required:

Knowledge of negotiation ploys and tactics that meet organizational needs.

Knowledge of solving complex problems through analytical approaches.

Knowledge of web conferencing tools.

Proficiency in MS Office.

Knowledge of principles, practices, and procedures for the unit.

Qualifications

Skills & Abilities Required:

Excellent oral and written communication skills.

Ability to make presentations to groups of twenty-five or more.

Relationship development skills in the area of vendor management, sales, or customer service.

Relevant Experience Required:

5 or more years of contract or vendor management experience (a master’s degree and three years of vendor management experience may substitute for the five or more years) 2 or more years of project management experience.

Education Required:

High School Diploma | GED

Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.

Other Certifications | Licenses Required:

1. Subject to value of contracts under management, must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and (2) subject to the assigned functions of the position, must obtain Florida Certified Contract Negotiator designation.

Preferred Experience: 

• Seven or more years of contract or vendor management experience 

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