Manager, Risk Management - Learning and Content Management Lead Tech and Data Risk Management (TDRM) Strategy and Delivery Team

Manager, Risk Management - Learning and Content Management Lead Tech and Data Risk Management (TDRM) Strategy and Delivery Team

Manager, Risk Management - Learning and Content Management Lead

Tech and Data Risk Management (TDRM) Strategy and Delivery Team

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management. 

Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data. The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO. 

Our business leaders must make technology decisions constantly. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

As the Learning and Content Management lead, you will lead the development of TDRM’s internal learning strategy as well as build and design the content that supports our learning strategy and objectives. We are seeking someone who can seamlessly connect business objectives with learning solutions, translating strategic ideas into impactful, learning-centered solutions. Whether your background is in business, program/product management, or learning strategy, your ability to build alignment and drive progress will be critical. If you are energized by creative problem solving, creating transformational learning, building strong relationships, and managing through complexity to deliver business impact–this role is for you.

The ideal candidate:

• Has proven experience leading learning programs

• Has a strong foundation in risk management and understands risk frameworks

• Has a solution - oriented mindset that fosters collaboration and alignment 

• Consistently delivers practical, high-impact solutions

• Demonstrates keen judgment

• Is an excellent communicator, particularly written communication

• Is adept at managing stakeholder engagements and building relationships across all levels of the organization and across lines of defense 

• Sets direction, manages expectations, and indirectly leads cross-functional teams

• Consistently demonstrates ownership and motivated to go above and beyond role

• Excellent analytical and critical thinking abilities

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of experience in the Banking Industry or Financial Industry 

• At least 3 years of risk management experience

• At least 3 years of experience in Learning and Development 

Preferred Qualifications:

• Direct or adjacent product management experience 

• 1+ years experience facilitating communication between technology or cyber and Learning and/or HR teams

• 2+ years of experience in project management (planning, executing, tracking, reporting)

• 6+ years of experience in driving multi-year, company-wide le