Facility Manager

<p><b>JLL empowers you to shape a brighter way</b>.  </p><p></p><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><p></p><p><span><span><b><span>Primary Responsibilities</span></b></span></span></p><p><span>The Facility Manager is responsible for the comprehensive management of the Client site, ensuring operational excellence and client satisfaction through strategic oversight and team leadership.</span></p><p><span> </span></p><p><span><span><b><span>Key Accountabilities</span></b></span></span></p><p><span><span><b><span>Site Operations &amp; Governance</span></b></span></span></p><ul><li><span><span>Manage all aspects of </span><span><span>the Client site,</span></span><span> operations, ensuring service delivery aligns with contractual obligations and organizational standards</span></span></li><li><span><span>Provide regular reporting to the Region on site performance, challenges, and strategic initiatives</span></span></li><li><span><span>Oversee SLA management and conduct monthly performance reviews to ensure service level targets are consistently met</span></span></li></ul><p><span><span><b><span> </span></b></span></span></p><p><span><span><b><span>Financial Management</span></b></span></span></p><ul><li><span><span>Maintain full financial accountability for the site</span></span></li><li><span><span>Monitor budget performance and implement cost optimization strategies while maintaining service quality</span></span></li><li><span><span>Prepare financial forecasts and variance analyses for regional leadership</span></span></li></ul><p><span><span><b><span> </span></b></span></span></p><p><span><span><b><span>Vendor &amp; Service Quality Management</span></b></span></span></p><ul><li><span><span>Lead vendor management activities, including performance evaluation, contract compliance, and cost negotiations</span></span></li><li><span><span>Ensure vendor service quality meets established standards through regular assessments and improvement initiatives</span></span></li><li><span><span>Drive continuous improvement in vendor relationships and service delivery outcomes</span></span></li></ul><p><span><span><b><span> </span></b></span></span></p><p><span><span><b><span>Client Relationship Management</span></b></span></span></p><ul><li><span><span>Build and maintain strong collaborative relationships with clients, serving as the primary point of contact for site-related matters</span></span></li><li><span><span>Demonstrate a client-centric approach that prioritizes partnership over rigid adherence to contractual boundaries</span></span></li><li><span><span>Proactively identify client needs and develop responsive solutions that enhance satisfaction</span></span></li></ul><p><span><span><b><span> </span></b></span></span></p><p><span><span><b><span>Integrated Facilities Management (IFM)</span></b></span></span></p><ul><li><span><span>Oversee all IFM operations within the designated area, ensuring seamless coordination across service lines</span></span></li><li><span><span>Accurately assess requirements and translate them into actionable proposals, plans, and execution strategies</span></span></li><li><span><span>Ensure compliance with Health, Safety, and Environment (HSE) standards and actively participate in 5S initiatives</span></span></li></ul><p><span><span><b><span> </span></b></span></span></p><p><span><span><b><span>People Management</span></b></span></span></p><ul><li><span><span>Lead, develop, and mentor team members within the account structure</span></span></li><li><span><span>Foster a culture of accountability, collaboration, and continuous learning</span></span></li><li><span><span>Conduct performance management and succession planning activities</span></span></li></ul><p><span><span><b><span> </span></b></span></span></p><p><span><span><b><span>Required Qualifications &amp; Competencies</span></b></span></span></p><p><span><span><b><span>Leadership &amp; Problem-Solving</span></b></span></span></p><ul><li><span><span>Demonstrated leadership ability with a proactive approach to identifying and resolving operational challenges</span></span></li><li><span><span>Strong collaborative skills with the ability to mobilize cross-functional teams toward common objectives</span></span></li></ul><p><span><span><b><span>Financial Acumen</span></b></span></span></p><ul><li><span><span>Keen awareness of financial performance metrics with the ability to develop sustainable profit generation strategies</span></span></li><li><span><span>Experi