Manager, Order Management & Embroidery Operations

The Order Management Manager is responsible for the overall quality and continuous improvement of the TaylorMade North America Order Book for both stock & Logo Operations demand. The incumbent will lead the continuous improvement effort of defining allocation flows and implementation of new end to end delivery programs such as direct shipments, drop shipments, & customized product deliveries. Additionally, the individual will manage communications, data integrity and overall improvement of the sales and operations processes while working across departments to identify and define best in class service KPI’s. The manager will create and maintain a culture which aligns with the organizations mission & values.  

Essential Functions and Key Responsibilities:

• Oversee the Order Management team responsible for Stock & Embroidery order book integrity, lifecycle & delivery

• Responsible for the distribution workflow & capacity management for both internal & 3rd party fulfillment centers

• Represents the Embroidery team as a shared service across both TaylorMade & Sun Day Red brands

• Allocates inventory across the TaylorMade North America business (US, Canada, E-Commerce, Latin America)

• Cross functionally partners to identify product launch risks while recommending alternative solutions.

• Responsible for driving the creation and optimization of a best-in-class Order Management team.

• Partners cross functionally to align vision and execution strategy while maintaining process standards

• Provide oversight across platforms and functions ensuring end-to-end processes and data flow seamlessly

• Serve as subject matter expert for Oracle order management systems and business processes

• Collaborate with Logistics & DC teams in support of product distribution and service targets.

• Disseminates specific order book information to distribution centers e.g. key items, promotions, & programs

• Management of order book policies, KPIs, targets, & execution to ensuring effective flow of inventories

• Creates long-term employee development strategies in line with Company programs.

• Provides motivation, coaching, and situational leadership driving efficient & effective high performing teams.

Knowledge and Skills Requirements:

• Proven ability to work in a team-oriented, collaborative environment.

• Highly proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)

• Proficient in Microsoft Excel modeling, with experience building and managing large data sets

• Proficient analyzing service levels and driving actionable decisions to meet on-time delivery expectations

• Ability to articulate and clearly communicate complex problems simply and in an impactful manner

Education, Work Experience, and Professional Certifications:

• Bachelor’s degree in business, supply chain or related field

• 5 – 7+ years of relevant Operations & Analytics experience

• Minimum of 3 years of experience in managing and developing staff

Work Environment / Physical Requirements:

• Normal office conditions with extensive computer and phone usage.

• Ability to work extended hours as necessary.

• Able to work efficiently and accurately in an atmosphere of frequent interruption.

• Light physical effort equal to frequent lifting or moving of lightweight materials.

• Frequent travel may be required.

TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related k