Customer Insights Intern

<h3>Company Description</h3><p><strong>Informa Markets</strong> creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions. Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.</p><p>CPHI has been uniting pharma professionals for over three decades Through multi-channel events and digital platforms, we engage and create opportunities for the global supply chain 365 days a year</p><h3>Job Description</h3><p>An intern in the Customer Insights team within the Pharma portfolio of Informa Markets can expect a dynamic and multifaceted role that encompasses a range of responsibilities aimed at providing actionable insights and supporting strategic decision-making processes. Here's what they can anticipate:</p><ul><li><strong>Survey Creation and Management:</strong> Contribute to the creation and management of surveys using platforms like Qualtrics, ensuring that survey questions are clear, relevant, and aligned with research objectives. For example, designing surveys to gather feedback on potential event themes or speaker preferences among industry professionals.</li><li><strong>Data Collection and Analysis:</strong> Assist in gathering data from various sources, including surveys conducted through platforms like Qualtrics and Explori, to analyze customer behavior, preferences, and market trends. For instance, conducting surveys to understand attendee satisfaction levels at industry events and analyzing the results to identify areas for improvement.</li><li><strong>Report Preparation</strong>: Contribute to the preparation of reports summarizing findings from data analysis, including visualizations and actionable insights.</li><li><strong>Market Research: </strong>Support the team in conducting market research activities to understand market dynamics, competitor analysis, and customer segmentation.</li><li><strong>Competitor Events Intelligence: </strong>Engage in gathering competitor events intelligence, focusing on data crossovers and comparative analysis. This may involve monitoring competitor events, analyzing their attendee demographics and engagement strategies, and identifying potential areas for differentiation or improvement in our own events.</li><li><strong>Social Media Monitoring and Research:</strong> Support in social media monitoring activities to track key industry influencers, trending topics, and competitor activities. For example, identifying influential voices within the pharmaceutical sector, tracking their engagement levels, and analyzing their impact on industry conversations.</li><li><strong>Assisting in Projects:</strong> Assist in various projects related to customer segmentation, product positioning, and marketing strategy development.</li><li><strong>Tool Familiarization:</strong> Get familiarized with analytical tools and software commonly used in customer insights analysis (excel, survey platform analysis tools, Power BI, etc.)</li><li><strong>Collaboration and Communication:</strong> Collaborate with cross-functional teams to gather insights and align research activities with broader organizational goals. This may involve coordinating with marketing teams to integrate survey findings into promotional campaigns or working with sales teams to understand customer needs and preferences.</li><li><strong>Continuous Learning and Development:</strong> Take advantage of learning opportunities to enhance skills in data analysis, market research methodologies, and survey design. This may involve participating in training sessions, workshops, or industry conferences to stay updated on emerging trends and best practices in customer insights analysis.</li><li><strong>Administrative Tasks:</strong> Assist with administrative tasks such as raising purchase orders (POs), managing documentation, and coordinating logistics for research activities or events.</li></ul><p>By engaging in these diverse activities, interns can expect to gain valuable hands-on experience in customer insights analysis, market research, and strategic planning within the pharmaceutical industry, setting a strong foundation for their future careers.</p><h3>Qualifications</h3><ul><li>Current enrolment in a relevant undergraduate or graduate program (Marketing, Business, Market Research, Econometrics, Statistics etc.).</li><li>Proven interest in analytics, research, or marketing.</li><li>Self-motivated and driven to excel in a dynamic, fast-paced environment.</li><li>Ability to adapt quickly to new initiatives and take the initi