Manager, Client Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  

 

Read more at www.dsv.com 

 

Location: USA - Mesa, W. Southern Ave 

Division: Solutions 
Job Posting Title: Manager, Client Operations 
Time Type: Full Time

 

Summary
The Client Operations Manager is responsible for managing indicated client site and ensuring that inventory management is proactively coordinated, planned, managed and delivered in accordance with DSV IMS guidelines & the Customer Scope of Work. The Client Operations Manager is tied to a single Customer Scope of Work and reports to the US Operations Manager. This Position plays a primary role to make sure that all client sites receive the highest quality of Inventory Management Service.

 

Duties and Responsibilities
•    Supervision of planners and customer service specialists including back-up duties, vacation or time off coverage
•    Meets with Site Leads and Operations Managers to share best practices and develop new methodologies
•    Publishes and reviews operational metrics to contribute to real-time decision making
•    Deploys and implements planning tools to guarantee appropriate inventory levels
•    Performs planning activities including material  & consumption analysis, purchase request generation & coordination / communications with Tool Owner
•    Assists in the continued development of the disposition of obsolescence risk process
•    Works in collaboration with HR & Sr. IMS Management Team to recruit, interview and select employees to fill open positions
•    Identifies & develops material savings projects to generate cost savings
•    Optimizes inventory levels at all global locations
•    Identifies ways to optimize Ordering while lowering transactions costs
•    Ensures OTD (Order to Demand) obsolescence risk is managed
•    Manages obsolescence risk through STBD (Soon To Be Dead) , Non-Moving items, Client ‘Custom’ categorization and EOL (End of Life) processes, as required
•    Optimizes sharing of global inventory between sites through transfers and global blanket orders
•    Oversees the process and assists in improving both Regional and Global Inventory Turns
•    Performs other related duties as assigned

 

Educational background / Work experience
•    Bachelor's degree from an accredited college in a related discipline with 3 years of professional experience required or equivalent combination of education and work experience. 
•    Five (5) years of supply chain related work experience (inventory planning or purchasing)
•    Three (3) years of professional leadership experience with direct report responsibility 

 

Skills & Competencies
•    Excellent organizational and time management skills
•    Strong leadership and team management abilities
•    Excellent verbal and written communication skills
•    Attention to detail and accuracy
•    Strong understanding of ERP systems (Priority)
•    Proficiency in Microsoft Office Suite and other relevant software

 

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)
•    Strong leadership skills
•    Be able to work in tandem with team members and foster a cooperative work environment
•    Effective oral & written communications skills
•    Strong analytical skills with focus on critical thinking and business process management 
•    Self-motivated, energetic, and able to perform with little supervision
•    Flexibility & ability to succeed in an unstructured, evolving environment
•    Strong customer service (external & internal customers) and interpersonal skills
•    Experience managing projects in a customer facing environment

 

Preferred Qualifications
•    3-5 years of experience in a production control and inventory environment
•    ISO and Aerospace environment background
•    Working knowledge of business processes including consignment and VMI

 

Language Skills
•    Fluent in English (written and spoke