Student Achievement & Learning Advocate

Hood College is focused on providing students with enhanced student experiences that empowers students to use their hearts, minds, and hands to meet personal, professional, and global challenges and to lead purposeful lives of responsibility, leadership, service, and civic engagement.

The Student Success Center provides holistic support to empower our students to seek help, be resilient, and reach their goals to ease their transition to college. We promote accessibility, diversity, and belonging that fosters a safe and inclusive environment for all members of Hood College.

Our vision is to be a leading unit in student success by supporting students through individualized advising and mentoring and co-curricular engagement to thrive academically, personally, and professionally.

Under the direct supervision of the Associate Dean of Student Success, the Student Achievement & Learning Advocate is responsible for providing holistic, direct, and personalized support to all Hood College students to guide them through complex issues regarding academic progress, including students on academic probations and warning. This position has responsibility and accountability for increasing graduation and retention rates and decreasing the number of students placed on academic probation. The Student Achievement & Learning advocate will work closely with the Student Success team and the Office of Accessibility Services, when applicable, to support students in the Academic Success Program and oversee the tutoring program and testing center.

Essential Duties & Responsibilities. Other duties may be assigned

Academic Services (35%)

• Assist with the coordination, development, and implementation of appropriate high engagement student success strategies and supporting technologies.
• Provide comprehensive holistic support and proactive guidance for students from admission to degree completion.
• Manage an assigned case list of up to 125 undergraduate students and other students needing support.
• Monitor and track students' academic progress each semester.
• Advise students on degree progress, transfer planning, wellness, and personal and career goal completion.
• Develop, monitor, and review personal educational plans with students.
• Employ intervention strategies to aid students in regaining good academic standing.
• Provide and maintain ongoing outreach to students on assigned case list and students placed in the GPS (Guided Pathways for Success) program.
• Keep accurate documentation of each advising session and services provided to students.
• Assist the Associate Dean of Student Success to assess all aspects of the GPS program to identify opportunities for refinement and improvement.
• Coordinate, develop, facilitate, and present workshops on assorted topics.
• Refer students to appropriate on and off campus resources.
• Support summer registration by registering and supporting new students and other student support retention initiatives.
• Cultivate relationships with administrators, faculty, staff, and athletics to ensure accurate and timely communication and resolution of student needs, obstacles, and questions.
• Provide support and reporting for the Blazer Navigate (retention/academic alert) system and serve as an achievement advocate to provide proactive outreach and individualized academic success coaching support.
• Assist with summer advising for first-year and transfer students.
• Support a caseload of advisees.
• Other duties as assigned.

Accessibility Services (30%)

• Assist the Director of Accessibility Services to select, hire, train, and supervise undergraduate student proctors.
• Manage testing center operations to include activities like maintaining testing center database and associated email inboxes, scheduling student appointments, preparing tests, corresponding with professors and students, configuring student accommodations, scheduling and supervising proctors, & generating reports and data.
• Maintain confidential student records.
• Comply with and enforce all testing procedures, practices, and policies.
• Resolve problems or testing issues that may arise during testing sessions.
• Develop and facilitate executive functioning training sessions and other professional development opportunities for tutors and blazer academic coaches.
• Serve as a direct point of contact for faculty, staff, and students regarding the testing center.

Supervisory Services (20%)

• Supervise student workers in the testing center and in the student success center.
• Provide training for student success staff and testing center staff.
• Coordinate coverage for front desk