Director, Residential Student Experience - FT

Position Information

Position Summary Information

Under the general direction and supervision of the Dean of Student Development, the Director, Residential Student Experience provides leadership, management, and direction for comprehensive College-wide Residence Life operations. In this role, the Director is responsible for providing a robust residential program that contributes to the overall student experience and to the College’s mission. This position is responsible for developing and maintaining an inclusive residential learning environment that is conducive to the overall development of residence hall students. The Director works closely with the Director, Residential Operations, to ensure a cohesive, well-supported residential environment for all students. This is a full-time regular position requiring regular travel to all three campuses.

Residential Student Experience Management: Oversees the student-facing functions of college-wide residence hall programs across all campuses, including room assignment processes, occupancy tracking, move-in and move-out assistance, and housing eligibility verification. Ensures consistent and student-centered processes are in place and followed across all residential locations. Travels regularly to all three campuses to maintain visibility, support campus staff, and fill in as needed for residence hall events and activities.

eRezLife Systems Coordination: In coordination with the Director, Residential Operations, supports eRezLife housing management platform functions related to room assignments, occupancy tracking, housing eligibility, enrollment holds, and student account coordination. Coordinates on system configuration and shared reporting needs to ensure that the student experience staff have appropriate access and training.

Supervision of Resident Assistants: Directly supervises and trains resident assistants in problem resolution, team building, and residential programming. Establishes clear performance expectations, schedules, and accountability standards for operationally assigned RAs. Coordinates with the Director of Residential Operations and campus Assistant Directors to ensure RA assignments are appropriately designated and communicated. Partners with the Director of Residential Operations on RA onboarding and training.

Strategic Planning: Initiate and facilitate Residence Life strategic planning, assessment, and team building within the department.

Procedures Development: Assists in the development and implementation of student-facing residence life processes and procedures consistent with College policy, including (but not limited to) community standards, conduct processes, and residential programming guidelines. Reviews best practices on an ongoing basis and reviews internal procedures to ensure the student residence life experience meets and exceeds expectations.

Residence Life Programming: Develop and implement, in cooperation with Residence Life staff, a comprehensive residence life programming model that builds student community and well-being and fosters academic, social, cultural, and personal growth while contributing to student retention. Evaluate the success of programming through co-curricular assessment tools.

Student Conduct: Oversees Residence Life professional staff in the student conduct process. Supervises Residence Life Managers in the adjudication of cases, conducts training, provides consultation on student conduct issues in the residence halls, and ensures compliance with applicable College standards and local/state/federal laws. Acts as a resource for Residence Life staff in mediating conflict resolution and enforcing community standards.

Recruitment and Marketing Coordination: Participates in recruitment and marketing activities in conjunction with Public Information and Admissions to promote residential living to new and prospective students. Represents residential student experience during campus events, including New Student Orientation, Discovery Days, and other recruitment activities. Develops and maintains promotional materials that highlight the benefits of on-campus living at SCC.

Participate in College Teams: Participate and collaborate with College teams as requested, including the CARE team, Prevention Team, and Title IX.