About the Role:

Grade Level (for internal use):

Chief Experience Officer

S&P Global is a place to learn and grow, surrounded by the best and brightest.  A place to challenge yourself and advance your career.  If you’re a pioneer or a thinker, there’s a role for you to play in our mission to help accelerate progress in the world.

We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead.  As part of our team, you’ll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

The Role:  Responsible for leading and overseeing the Commodity Insights’ customer experience strategy and approach, ensuring brand, customer engagement, loyalty, and retention by fostering a customer-centric approach to our products, delivery, customer case and commercial operations. This role will oversee the experience strategy, Commercial Operations, Marketing and Client Services organizations.

The Team: The team is composed of client services, marketing, client operations, and product professionals with varying degrees of experience. The business has a collaborative, and performance-driven atmosphere with an entrepreneurial spirit. We value teamwork. You must be a team player to be successful within our organization.  As a Sr. Leader, you will be part of the CI Management Committee and supported by colleagues with diverse backgrounds and experience.

The Impact: You will develop a high-performance team driving recruitment, training, coaching, and team members’ development. This team will promote strong, long-lasting customer relationships with customers, governments and industry. You will be able directly impact the strategy, culture and future growth of CI. You will be the voice of the customer with Commodity Insights, and our voice on the ground.

What’s in it for you?  The role offers the opportunity to transform and be a part of a world-class global organization that can drive business growth across all commodity classes and distribution channels.

Join our team.  With us, you can make tomorrow more prosperous.  New challenges to solve, new markets to navigate, and new possibilities to grow in your career. The opportunities are limitless at S&P Global–we’re just waiting for you to seize them. ​

We have a highly diverse workforce, a global perspective, and a "people first" culture.  S&P Global Commodity Insights offers employees a competitive compensation program, a comprehensive benefits package, and a broad spectrum of professional development opportunities.  As an employee, you are part of an organization with a long-standing legacy of journalistic independence and integrity, and a steadfast commitment to providing the markets with the highest quality, most timely and reliable information.

Responsibilities: 

• Primarily responsible for overseeing Commodity Insights’ customer experience strategy and approach, ensuring brand and customer engagement, loyalty and retention by fostering a customer-centric approach to business and commercial operations.
• Responsible for defining and communicating Commodity Insights’ value proposition internally and externally.
• Work in close coordination with the Management Committee, our Business Lines, Commercial, Finance, Technology, and several other groups to develop a robust fact base, identify root cause issues, develop comprehensive remedial actions, and track and monitor execution of the improvement opportunities.
• Manage and improve the customer journey by developing and implementing strategies to exceed customer expectations and foster long-term loyalty.
• Define jointly with the Chief Commercial Officer and Business Line leads the go to market Strategy.
• Implement and execute a first-class Experience program for CI’s platform and products. Advocate for exceptional user experience by voicing customer needs internally to Product Management and Customer Applications team.  Work jointly with the Chief Technology and Chief Data Officer to design.
• Oversee Experience Strategy, Sales Operations, Marketing, and Client Services

What We're Looking For: We are looking for a high-performing and transformational Leader to shape our strategy and culture by focusing on putting the customer at the center of everything we do, understanding customer needs and keeping our company competitive and innovative. This role will be a team player with an essential role on the Commodity Insights Management Committee.   Experience in and/or strong knowl