Sr. Director, Business Value Services

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Alkami is entering a new phase of growth—evolving from a product-led sales motion to a platform-led organization on a path toward $1B in revenue. As we expand our platform strategy, we need a disciplined approach to quantifying, communicating, and realizing customer value at every stage of the customer journey.

The Senior Director, Business Value Services will establish and lead Alkami's Business Value function, creating the frameworks, methodologies, and team responsible for translating platform capabilities into measurable business outcomes for banks and credit unions. This leader will serve as the executive bridge between customer strategy and financial impact, helping prospects and customers build confidence in transformational investments through data-driven business cases, ROI analysis, and value realization programs.

This is a highly strategic builder role. You will define Alkami's value-selling methodology, create scalable intellectual property and tooling, partner on the company's most important platform opportunities, and institutionalize value-based selling across the go-to-market organization. Working closely with Sales, Customer Success, Product, Marketing, and Executive Leadership, you will ensure Alkami can consistently articulate, prove, and deliver measurable business outcomes throughout the customer lifecycle.

Success in this role will be measured by increased platform win rates, larger deal sizes, stronger executive engagement, accelerated sales cycles, and the expansion of customer value realization programs that drive renewals, growth, and advocacy.

Over time, you will build and lead a high-performing Business Value Services team that becomes a core pillar of Alkami's platform growth strategy.

Key Responsibilities & Duties:

•  Value methodology and IP. Build Alkami's value selling methodology: pain taxonomy by customer archetype, value driver trees, ROI models, and the proof library that ties customer outcomes to platform capabilities. Own the v1 ROI calculator that ships into Salesforce.

• Deal partnership at the top of the funnel. Personally partner on the top 10 platform deals each quarter — co-leading executive discovery, building deal-specific business cases, and presenting financial models to bank and credit union executives. Set the standard for what great looks like.

• AE and Director enablement. Train 6 directors and 32 AEs on value-based selling so they can execute the methodology in the field. Build the playbooks, the discovery frameworks, and the certification path that make value selling a repeatable sales competency, not a VE-dependent crutch.

• Post-sale value realization. Partner with Customer Success leadership to extend value tracking into the post-sale lifecycle — closing the loop from value-sold to value-delivered. Build the QBR motion and adoption metrics that turn realized value into the basis for renewal, expansion, and reference creation.

• Team build. Hire and develop the next 2–3 Value Engineers in Year 2, aligned to segment pods as the platform model scales beyond the Large Bank beta.