Job Description Summary

The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers, driving customer satisfaction through service excellence. Installing and maintaining electronic equipment in the Imaging Portfolio modalities. Success will be achieved by applying a consultative, problem solving and customer focused approach to service delivery.

This role is primarily servicing the Newcastle region and northern NSW working on diagnostic imaging equipment such as CT, MI, Mri and Xray.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Responsibilities

Service Delivery

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE (Senior Field Engineer), Service operation specialist (SOS) and Service Delivery Manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.

• Report regularly to management in accordance with reporting guidelines/procedures.

• Complete other assignments and projects as directed.

• Follow the alert procedure for system down.

• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.

• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.

• Accurately complete and lodge all service documentation in a timely manner within company guidelines.

• Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools  calibrated according to the schedule requirements.

• Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

Compliance

• Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes

• Adhere to all applicable GE and GE Healthcare compliance policies, codes, and training requirements

• Identify and report any quality or compliance concerns and take immediate corrective action as required

Quality Specific Goals

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality and Compliance training within the defined deadlines

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 

• Ensure timely job dispatch closure and send customer reports as required by company guidelines. 

• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.  Participate in continuou