Senior Manager - Digital Portfolio Management Operations & Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Role:

As a Senior Manager of Cross Portfolio Operations and Communications within the Lean Portfolio Management (LPM) team, you will be the driving force behind effective communication, stakeholder alignment, and process & operational excellence across our technology portfolios. You will synthesize complex portfolio operations into clear, actionable communications, ensuring our iterative and annual planning processes run smoothly and our teams are equipped to deliver on strategic priorities. You will craft compelling narratives and executive-ready presentations to articulate processes, performance, and opportunities, ensuring stakeholders are informed and engaged to deliver on strategic priorities.

Key responsibilities:

Communication & Stakeholder Engagement:
• Own and curate all Portfolio communications/newsletters, centralizing updates across workstreams and managing all partner distribution lists and communication channels.
• Coordinate and facilitate meetings, including weekly cross-functional forums, ensuring robust agendas, clear action items, and alignment with the overall portfolio calendar.
• Develop and deliver training materials to ensure all partners are informed on operations & deliverables, engaged in our processes, and accountable for key actions. 
• Facilitate enterprise all-hands forums, workshops and weekly partner connects to drive collaboration, knowledge sharing, and alignment across teams. 
• Conduct retrospectives and feedback sessions to drive greater process enhancements.

Visual Storytelling, Strategic Thinking & Executive Communication:
• Craft clear, visually compelling presentations/PowerPoint decks to distill complex processes into engaging stories for various audience levels.
• Translate ambiguity into concise directions and define strategy, using visual storytelling to communicate actionable insights and recommendations.
• Create executive-level materials using advanced design principles and strategic use of white space.

Process Improvement & Operational Excellence:
• Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision.
• Own the Enterprise Standard workstream and all team document libraries (SharePoint site, Square pages, Confluence Pages, Inboxes, Slack Channels, etc), and ensure all operational processes are documented, published, organized & stored in core libraries/communication channels.
• Adopt RCSA & SDLC standards to LPM processes & operations. Ensure continual adherence to RCSA & SDLC standards, governance controls, actions, and updates. 

Qualifications

Required Qualifications:  
• 6+ years in Program Management, Communications, Change Management, Portfolio Management, Operations, or related roles within technology or digital environments at large matrixed organizations.
• Bachelor's Degree in Business Administration, Communications, Operations, Finance, Computer Science, Information Systems, Business Design, or other related field.
• Self-starter with excellent strategic thinking skills. Comfortable navigati