Senior Specialist, Key Accounts - Global Corporate Education
Gemological Institute of AmericaAbout the role
The Job Title: Senior Specialist, Key Accounts - Global Corporate Education
The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 600 of its 3,000 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment. Click here to learn more about GIA!
The Location: This position is located in Carlsbad, California at our corporate headquarters. We offer a hybrid schedule with 3 days onsite (subject to change), provided if metrics such as productivity and the quality of the deliverables are achieved.
The Environment:
On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
Economic friendly services - electric vehicle charging stations on-site
Ergonomic assessments offered on-site and virtually
The Culture: We foster an environment of autonomy, performance, and passion. Our team members collaborate extensively across various departments, providing high-quality service to internal staff, stakeholders, and the organization as a whole. We value initiative, cross-functional cooperation, and a commitment to excellence in all our endeavors.
What to expect:
We offer competitive medical, dental, vision and matching 401-K plans (no vesting required)
Paid vacation, sick and holidays, tuition assistance, commuter benefits
Client Engagement
Client & Student Experience
Serve as the primary in‑house liaison for Global Corporate Education clients and students, partnering with Market Development field teams and internal stakeholders to deliver a seamless end‑to‑end experience.
Central Point of Contact & Communications Management
Act as the central contact for client and student communications throughout onboarding, account management, and service delivery; manage shared inboxes and inbound phone lines, resolve issues, and drive timely, client‑centric solutions.
Corporate Account Onboarding & Support
Support onboarding and ongoing management of corporate accounts by participating in introductory calls, drafting & coordinating contracts, configuring CRM, and aligning internal resources. Provide client guidance and portal overviews while supporting complex, multi‑region account needs and ongoing account maintenance.
Client-Facing Account & Service Operations
Service Operations & Logistics
Coordinate logistics for in‑market services, managing materials, timelines, and cross‑functional communications to support successful service delivery.
Application & Enrollment Management
Oversee application intake and the enrollment lifecycle, including application review and approval, documentation follow‑up, corrections, and partnership with Education Records through service completion.Contract & SOW Operations
Manage SOW‑related client and student communications, contract drafting & workflows, documentation standards, and coordination with Education Records and internal stakeholders.
Account & Program Maintenance
Corporate A
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s