Director, Services- West Region
FluenceAbout the role
Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
Role Overview
This position is responsible for building, developing, and managing a geographically dispersed team dedicated to maximizing system reliability and availability. Key priorities include co-developing and executing operational processes and documentation, supporting new project deployments, and providing comprehensive post-COD support—from issue identification and resolution to project reporting, system testing, compliance, and analytics.
In addition, the Field Services Director will oversee the regional cost center, driving financial performance, mitigating risks, and enabling sustainable growth. By combining strategic leadership with operational excellence, this role ensures that energy storage projects deliver lasting value to both customers and the business.
Key Responsibilities
Drive and own O&M Service Business performance across key business metrics (Safety, Finance, Full Maint Scope of Electrical, Mechanical, Instrumentation, PLC, etc.)
Own the service relationship with the customer through maintaining clear lines of communication, knowledge and execution of the contract
Own the safety culture, building on established Fluence safety management system (SMS)
Mitigate risks by ensuring contracts align with legal, regulatory, and organizational policies.
Oversee the full lifecycle of service contracts, from initiation to renewal or termination.
Track vendor performance against agreed SLAs and KPIs.
Conduct regular reviews and audits to ensure service quality and adherence to standards.
Own the regional income state performance, including budget development in consultation with Global Services Lead
Drive proactive and reactive maintenance execution in Fluence Energy managed projects defined asset management strategies while incorporating a continuous improvement approach
Develop an effective Services team to provide a high quality of service that is consistently appreciated and valued by the customers
Manage multiple 3rd party service vendors in the safe execution of O&M services across contracted projects
Identify new issues affecting product performance or Fluence Energy Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainable
Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities
Facilitate site support by supporting global services OEM suppliers’ management.
Assist in the development & deployment of asset management strategies for customer assets
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