Assistant Store Director

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

 

ABOUT THE OPPORTUNITY

We are looking for an Assistant Store Director to join our team for our new store opening on Melrose Ave.

The Assistant Store Director plays a key leadership role within our Melrose location. They will act as the “right-hand” of the Store Director and will function as the leader of the store when the Store Director is not present.

The Assistant Store Director will act as a business analyst, constantly monitoring the store sales performance to support the Store Director in driving the business, and a business facilitator, ensuring the highest level of operational efficiency. In partnership with the Store Director he/she will ensure the client experience comes first and that every process is built or executed with client service in mind. He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level. He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Organization:

• Support a clear and effective store organization (by support functions and product categories)
• Support effective methods of communication on all organizational changes within the store

Recruitment and Induction:

• Actively participate in the recruiting process of staff with Human Resources and Store Director.
• Build along with the Store Director an effective induction training for new staff members with a systematic induction and organize follow-up with knowledge reviews

Staff Development and Retention:

• Play a key role in team motivation by establishing a real team spirit and teamwork environment
• Prepare all monthly review of staff on One-to-One basis
• Support the evaluation individual staff performance through the annual and mid-annual review process
• Implement retention of staff by identifying and developing growth potential of individual staff members
• Customer Service:
• Assist sales associates with various customer service issues
• Coach and develop the team to maintain the highest degree of customer service

Operations:

• Optimize Shopify and its inventory management functions
• Support all analysis and work with Merchandising Team for OTB and all product responsibilities
• Provide weekly and monthly qualitative and quantitative business reports
• Maintain positive relationship with members of corporate office and other stores
• Support the store director in achieving Profit and Loss goals for the store, with particular attention given to controllable expenses and sales plan
• Maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using the current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
• Ensure Cycle/Physical inventory requirements are be met weekly, monthly and annually
• Store Appearance:
• Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team
• Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house

Administration:

• Ensure that key documents are kept in store in order of compliance
• Create staff work schedules and ensure appropriate store coverage
• Manage planning of paid holidays, absences and report accordingly

Sales:

• Continuously motivate sales staff and ensure principles of KHAITE customer service are followed
• Support in driving sales to meet or exceed sales budgets
• Identify opportunities to and assist sales associates in fortifying client relations