Staff Technical Account Manager – U.S. Government

D-Wave (NYSE: QBTS), a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our 5,000+ qubit AdvantageTM quantum computers, the world’s largest, are available on-premises or via the cloud, supported by 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our Advantage and Advantage2™ systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. 

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many white papers. 

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow. 

About the role

D-Wave is seeking a Technical Account Manager (TAM) with TS/SCI clearance to lead technical engagements with U.S. government customers and support the integration and deployment of our quantum computing solutions. In this client-facing, advising role, you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met and value is delivered.  

What you'll do

• Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly  

• Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders  

• Deliver technical presentations at large events such as conferences, webinars, and seminars  

• Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events  

• Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI  

• Build and maintain long-term technical relationships with customer teams across the project lifecycle  

• Identify and recommend new projects that can leverage the D-Wave’s solutions  

• Serve as a technical resource on quantum optimization, industry trends, and competitive positioning  

• Convey customer requirements to internal product and development teams, advocating for client needs  

• Communicate complex technical information clearly and effectively across multiple platforms and audiences  

• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance  

• Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events 

About You

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus  

• Must have active security clearance level TS/SCI (Top Secret/Sensitive Compartmented Information) 

• 6+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for the U.S. government and/or in areas of national security 

• 5+ years of hands-on Python programming experience in an enterprise environment  

• Experience supporting U.S. government cl