Medical Assistant

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Medical Assistant works to ensure the highest quality virtual care experience for our members and clinical team.  In conjunction with other clinicians, the Medical Assistant contributes to products and services that relate to the delivery of efficient virtual care to Teladoc Health members.

Essential Duties and Responsibilities

Administrative Duties

• Reviewing intake records for completeness
• Transfer information to Electronic Health Record (EHR)
• Scheduling appointments
• Assessing video readiness
• Communication with other health care team members
• Communication with members
• Maintain health information in compliance with corporate and federal regulations
• Others duties as assigned

Clinical Duties

• Taking full history including medications
• Documenting biometric screenings
• Identify preventative measures needed
• EHR chart preparation prior to visit
• Assist nursing staff in preparing care plans
• Other duties as assigned

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• High school diploma required, 2+ years of college preferred
• 2+ years Medical Assistant Experience
• LPN/LVN, Nursing Student training helpful

• Customer service experience required
• EHR experience preferred
• Video conferencing experience preferred
• Proficient computer skills, specifically with Microsoft software
• Strong time management skills
• Ability to effectively manage multiple, competing priorities
• Excellent verbal and written communication skills
• Ability to work independently and as part of a high performing team
• Ability to thrive in fast-paced work environment in a growing company

Required license or credential needed to perform job: Active Medical Assistant Certification

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment                                       

                              ☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

The base salary range for this position is $XX -XX/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors incl