Field Service Engineer, Boston

At Berkeley Lights, we help scientists around the world find the biology that cures disease. We do this through our propriety system technology that screen thousands of live single cells in parallel for use in various applications including antibody discovery, cell line development, T-cell analysis, and synthetic biology. So, what does this mean for our customers in the biopharma, CRO/CDMO and academic space? It means the capabilities we have developed represent a technological leap in high-throughput screening and can be used to unlock new insights in functional biology research and dramatically accelerate therapeutic discovery, development, and manufacturing from hours or days—not weeks or months.  Being a part of Berkeley Lights means being a part of the biology revolution we are living in. You will help create outcomes for enabling better human health. We do this through being innovative, customer centric and committed to quality in all we do. We seek out others to join our team who are passionate, highly collaborative and dedicated to deliver that next technology breakthrough.   We welcome you to consider joining us on this incredible journey.
We are seeking an exceptional Field Service Engineer candidate to join our Service & Support team in the Boston/New England territory. This candidate should have excellent communication and customer service skills as well as experience working with complex electromechanical and/or fluidics equipment.  This candidate will be responsible for providing timely and accurate installation, routine maintenance, troubleshooting and repair of a rapidly evolving life science technology platform remotely at our customer sites.  
We strive to ensure optimal system performance, maximum uptime, customer success and satisfaction, and to exceed our customers’ expectations every time.  This is a great position for quick and adaptable learners who would love to work with very cutting edge, state of the art Biotech systems and the opportunity to contribute to the growth of a world class service and support organization!

Essential Duties & Responsibilities

• Perform routine maintenance and repair on complex instruments comprised of electromechanics, microscopy, optics, fluidics, software, and computer components
• Coordinate and perform platform installations, including customer facility inspections, instrument installation, quality verification tests, and platform validation
• Provide technical support and troubleshooting guidance to support customer platform instrumentation, software, and workflows
• Build and maintain relationships to meet and exceed our customers’ needs and expectations. 
• Perform timely and accurate administrative duties such as completing service reports, PM checklists, post service checklists, etc.
• Work closely with Peers, Field Applications, Product Applications, Operations and Logistics, Product Support, Research & Development, and Management to continuously improve our customer solutions
• Manage your own schedule, travel arrangements, spare parts and inventory, customer entitlement and service obligations, and capture of customer feedback

Requirements

• Minimum associate degree in Engineering Technology, Science, or a related field preferred but not required with 5 plus years field service experience or technical military training and experience
• 3 years’ experience with scientific research instruments, metrology, analytical measurement, medical devices or similar complex hardware and software systems required.
• Ability to communicate in English is required
• Strong electrical, mechanical, and software troubleshooting skills
• Experience with hand and power tools, common test equipment, including multi-meters, oscilloscopes, and soldering tools
• Willing to travel domestically and internationally for installation, service, and training (up to 50% overnight)
• Valid, clean driver’s license required
• Ability to lift 50 pounds
• Other duties as assigned

As Berkeley Lights continues to develop new technologies and solutions, we expect our Field Engineers to be lifelong learners and to continually strive to update and broaden their skills.  We provide an extensive training and certification process to enable our Field Service Engineers to provide the best possible service to our customers on our proprietary technology systems, software, and applications.
Opportunities for training and career advancement include: Continuous Process Improvement Product Support and New Product Development (R&D) Leadership and Management Applications Sales

The annual base salary for this role ranges from $64,500-$96,500. Actual compensation within this range will vary based on experience, education, knowledge, and skills, and will be determined through our standard interviewing, assessment, and leveling p