Sr Vehicle Operations Logistics Specialist

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Vehicle Operations Logistics Specialist

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Key Responsibilities: 

• Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering 

• Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience 

• Responsible for remediating issues and addressing all escalations in a timely and effective manner 

• Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs  

• Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution  

• Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations 

• Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and0 field-based team in support of delivery and execution 

• Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services 

• Prepare, analyze, and present operational metrics and reporting for business reviews, operational performance reviews, and ‘state of the business’ discussions 

• Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency 

• Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business 

 

Qualifications: 

• High School Diploma / GED required. 

• 5 years of experience in automotive industry and/or logistics field. 

• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems. 

• Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines. 

• Excellent verbal and written communication skills. 

• Good judgment, discretion, tact and the ability to work easily at all levels within the organization  

• Ability to partner well with colleagues in a matrixed work environment. 

• Ability to work independently and to undertake responsibilities with minimal guidance.