Sr. Claims Examiner, Program Claims

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims arising from our Program accounts. This includes evaluation of coverage, assessment of legal liability (where relevant) and exposure analysis, to bring the matters to a timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members.

Responsibilities

• Analyzes coverage and communicates coverage positions

• Conducts, coordinates, and directs investigation into loss facts and extent of damages

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims

• Contributes to maintenance of claims guidelines and best practice procedures

• Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable

• Delivers technical training to colleagues and external contacts as appropriate

• Directs and monitors assignments to experts and outside counsel, ensures effective vendor and litigation management on moderate to high complexity claims including demonstrable savings

• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure

• Negotiates and settles claims typically in litigation either directly or indirectly

• Participates in special projects or assists other team members as requested

• Prepare coverage position letters on matters typically in litigation without assistance of outside coverage counsel.

• Prepares reports by collecting and summarizing information

• Present at roundtables to senior claims leaders and underwriters on cases going to trial

• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.

• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager

• Travel to mediations, trials, and conferences as required

• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.

Education

• Bachelor’s degree or equivalent work experience

Certification

• Must have or be eligible to receive claims adjuster license.

• Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or

• Participation in industry training opportunities (CLM Claim College, Munich Re Training, FDCC, etc..)

​Qualifications

• Minimum of 5 years of claims handling experience or equivalent combination of education and experience

• Successful completion of 3 years as a Claims Examiner

• Excellent written and oral communication skills

• Strong analytical and problem solving skills

• Strong organization and time management skills

• Ability to deliver outstanding customer service

• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)

• Ability to work in a team environment

• Strong desire for continuous improvement

• Markel offers hybrid (3 days in the office and 2 days remote ) and fully remote option for this opening.  Your location distance will determine the working schedule.

#LI-Hybrid

#LI-SY

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsors