Business Developer

Company: The Davey Tree Expert Company  
Locations: Attica, MI, Auburn Hills, MI, Canton Township, MI, Chesterfield, MI, Flat Rock , MI, Monroe, MI, Oxford, MI, Toledo, OH, Waterford, MI, Wixom, MI  
Additional Locations: Toledo and Greater Detroit Area 
Work Site: Remote   
Req ID: 218117 

Position Overview

The Business Developer is responsible for developing new business and sales opportunities, enhancing customer relationships, and ensuring a seamless collaboration between various Davey Tree service lines with a focus on defined markets for Commercial Landscape Services and Residential and Commercial Tree Care growth, as well as cultivating business prospects for all other applicable Davey service lines.

 

The Davey Tree Expert Company and its subsidiaries value each individual and strive to encourage diverse ideas and perspectives to inspire collaboration and empower our employees.  We believe our commitment to building a culture of belonging by treating everyone with respect, dignity, empathy, and care is critical to achieving our vision and mission.

 

The Business Developer is an exempt, full-time employee position. The person must reside in the Greater Detroit or Toledo, Ohio area. 

 

Supervisory Responsibilities:

• Supervision and assistance with assigning team members throughout the entirety of a project and/or its development, as needed.
• Assigns tasks and responsibilities to team members based on project development or bidding process.

Job Duties

• Develop and cultivate new business and sales opportunities tailored to clients’ needs for solutions on their properties in defined markets for Commercial Landscape Services, Residential and Commercial Tree Care, and all other applicable Davey service lines. *
• Work closely with Operations to retain business and future client opportunities through exceptional customer service and communication for the client and Davey teams. *
• Collaborate with Commercial Landscape Services, Residential and Commercial Tree Care, Davey Resource Group, Utility, and other Davey service lines to coordinate operational support and sales assistance required for new business and sales opportunities. *
• Adhere to the operational approval flowchart for development opportunities and enlist the appropriate support as necessary. *
• Coordinate with the represented service line to proactively address and resolve customer complaints related to sales and service, ensuring a high level of customer satisfaction. *
• Continuously monitor customer preferences and industry trends to determine the focus of sales efforts and adapt accordingly, based on the team’s strategies and insights gained. *
• Maintain accurate reporting, record keeping, and data management within the Customer Relationship Management (CRM) data system to track and analyze sales and customer interactions as well as internal team reporting, QlikSense, and other platforms for data verification and accurate history.  *
• Communicate with the appropriate managers and sales teams about sales generated and sold and provide timely follow-up communication. *
• Participate in weekly sales calls to align strategies and maintain a cohesive team effort. *
• Report timely and accurately to supervisor and teammates. *
• Perform other related duties as assigned.
• Follow all company policies, procedures, and work rules.

Competencies

• Uses strategy and insight to reach deals or compromises, driving a strong sales outcome.
• Builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent customer service to internal and external customers.

• Actively participates in internal and external professional development and training, and successfully applies newly acquired skills.
• Applies excellent organizational and time management skills.
• Contributes to a productive team environment by actively participating in meetings, attentively listening, seeking clarification, and accurately interpreting and carrying out detailed written and oral instructions.

• Communicates and presents information clearly, accurately, and professionally in positive and negative situations and in answ