IT Business Analyst I

At NFI, we offer innovative, integrated, and customized solutions that span the entire supply chain. Whatever our customer’s challenge is, we have the knowledge, technology, scale, and commitment to help them solve it. It’s simply what we do.

As a Business Analyst I, you’ll assist Implementation Managers and IT project teams in completing customer startup projects and demand requests. Primary responsibilities include developing and maintaining documentation, system configuration, testing, issue identification and resolution, and providing support to internal and external customers.

Essential Duties & Responsibilities:

• Coordinates with Implementation Managers and IT project teams to develop an implementation plan
• Clearly and concisely documents and maintains project artifacts
• Working under the direction of a project lead, assists in the configuration and creation of custom application solutions
• Completes and documents unit testing and integration testing activities
• Coordinates and documents user acceptance testing activities
• Identifies, defines, and resolves minor issues during the implementation process, escalating complex issues to more senior team members
• Utilizes project management methodologies consistent with the common framework
• Becomes a subject matter expert in at least one area within the department
• Trains customer end-users on solution functionality and operational processes
• Seeks to identify improvement opportunities for process, execution, delivery, and communication
• Learns new systems, processes, and tools quickly and thoroughly
• Performs other duties and responsibilities as required by the role and determined by management

Job-Specific Requirements: 

• Excellent verbal communication skills
• Demonstrated technical writing and business documentation skills
• Knowledge of project management fundamentals
• Outstanding interpersonal skills
• Experience providing customer service or customer support
• Proficient in Google Workspaces or Office365 productivity suites
• Basic relational database knowledge is required; experience with SQL queries for data mining is preferred
• Prior industry experience (Warehousing and Distribution, Transportation, Supply Chain, or 3rd Party Logistics) is a plus
• BA/BS degree strongly preferred, will consider comparable work experience.
• 2-4 years of relevant experience is preferred.
• Broad, generalist knowledge of core elements or concepts relevant to the role.
• Focuses on learning existing tools, resources, and processes at NFI.

Competencies for Individual Contributors at NFI:

• Functional Expertise: Possesses the skills and knowledge needed to perform essential functions efficiently and effectively.
• Communication and Collaboration: Communicates openly and honestly. Follows through on commitments. Takes ownership and does not misrepresent information. Supports colleague and team efforts.
• Development: Takes an active role in self-development, seeking to grow job related knowledge and skills. Empowers and challenges team members to reach their full potential.
• Analysis and Decision Making: Uses all available resources to make good decisions. Knows when and how to partner with others when facing a problem.
• Results Focus: Action oriented. Assumes appropriate level of accountability for goals, critical issues, and performance.
• Managing Change and Continuous Improvement: Demonstrates an entrepreneurial mindset towards change. Takes risks, creates new, and better ways for the organization to be successful.