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Customer Support Specialist (ZR_23100_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 14 May 2025
About the role
This is a remote position.
Schedule:Total hours: 40 hours per week or 8 hours per day
Monday - Friday
9:00 AM - 6:00 PM Alexandria, VA time (or 9:00 PM - 6:00 AM Manila time)
With 1 hour unpaid break in between
Client location or time zone: Alexandria, VA, USA - EDT
Company/client overview:
Join a well-established career services company serving high-achieving professionals in the Washington DC area. As a Customer Support Specialist, you'll be part of a dedicated team helping ambitious clients achieve their career goals through premium writing and coaching services. This role offers the opportunity to work with diverse, international clientele while utilizing your superior communication skills and emotional intelligence. If you're passionate about helping others succeed and excel at building strong client relationships, this could be your next career move.
Responsibilities:
- Manage client relationships and serve as primary point of contact
- Handle client communications and respond to inquiries
- Support clients through their career services journey
- Navigate challenging client situations with patience and professionalism
- Maintain high standards of written and verbal communication
- Demonstrate emotional intelligence when working with anxious or demanding clients
Requirements
- Excellent command of written and verbal English
- Strong attention to detail
- Superior customer service skills
- High level of emotional intelligence and patience
- Professional communication style
- Problem-solving abilities
- Cultural awareness and sensitivity
Scope:
- Full-time position
- Remote work
- Direct client interaction
- Working as part of a customer success team
- Serving high-achieving international clientele
Benefits
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
Job ID: ZR_23100_JOB
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