Operational Key Account Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 

Job Posting Title: Operational Key Account Manager 

Time Type: Full Time

 

Summary

 

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

 

Key Responsibilities

 

• Account Management

• • Act as primary contact for key accounts as defined by branch- and regional management
  • Penetrate customer’s organization to identify and build relationships at all levels
  • Work across DSV’s network and divisions to maintain and grow share of wallet
  • Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes

• Provide clients with market insights to best predict and maneuver market challenges

• • Create, maintain and update SOPs
  • Lead client onboarding and implementation

 

• Operational Execution

• Oversee day-to-day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Achieve and maintain acceptable AR rating

 

• Performance Review

• Monitor, analyze and action customer performance according to committed volumes
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items

 

• Strategic Focus

• Facilitate/support contract and rate negotiations
• Identify new opportunities and structure deal teams to execute the opportunity to a win
• Develop account plans and action outlined satisfaction, threats and development opportunities
• Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
• Analyze volume- and workflows to optimize productivity and uncover cost savings for client
• Manage rate optimization and yield management

 

 

• Travel as necessary

Educational background / Work experience

 

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• 5+ years of experience in key account management in the transportation and logistics industry is preferred
• Experience with supply chain management, transportation, warehousing, and distribution

 

Skills & Competencies

 

• Strong communication and interpersonal skills
• Excel