Sr. Manager, Change Management + Communications - Business Transformation Office

JOB SUMMARY 

The Senior Manager, Change Management and Communications, is a key member of the Business Transformation Office team reporting directly to the Director, Change Management. This role is responsible for creating and executing change management and communications activities and deliverables and executing these tools to support  Marriott’s various stakeholders, including but not limited to hotel General Managers, hotel associates and above property and continent leaders. 

The primary focus of the Transformation Office over the next few years is on designing and delivering what is arguably the most complicated change in the company’s history. This multi-year effort to transform Marriott’s technology and business process ecosystem will enable Marriott to deliver on our vision to become the world’s favorite travel company. The Transformation Office has been established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. 

This role, as part of the Transformation Office, will contribute to building upon our existing expertise and creating the structures and capabilities we need to successfully communicate the Power of M. This role will partner closely with colleagues throughout the entire Transformation Office – including, but not limited to, Change Management + Communication, PMO, Deployment, and XD + Business Process Design. Success in this role requires strong critical thinking skills, strong writings skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests. 

Key responsibilities include:

• Power of M Change Management Execution: Partnering with the Director and team members both in the BTO and across the Company to develop the change management plan for impacted on-property associates and continent representatives of in scope hotels per community. Then, executing the plan and related deliverables to ensure clear and adequate change communications for the impacted audience. 
• Power of M Change Communications: Drafting, editing and delivering communications for distribution via multiple media to stakeholders and audience groups from frontline associates to senior leaders, including but not limited to, written GM and hotel associate communications, Weekly Update and weekly Power of M comms to Change Champions, website updates, webinar decks and scripts for Office Hours / Continent webinars, video scripts, podcast content, etc. 
• Supporting and facilitating continent-wide socializations, including conferences, key meetings, and planning forums to ensure effective collaboration, strategic alignment, and understanding across our regions.
• Partnering closely with the Change Management + Communication, Deployment, and Learning teams to support and achieve their milestones, ensuring seamless collaboration and alignment with overall project objectives 

CANDIDATE PROFILE 

Education and Experience

• 4-year degree from an accredited university; master’s degree strongly preferred, AND 
• 5-7+ years of relevant professional experience in related function that is writing intensive (employee or operations communications, change management, etc.), demonstrating progressive career growth and pattern of exceptional performance
• Strong personal leadership, organizational, relationship-building, and negotiation skills
• Outstanding formal and informal presentation skills
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• Excellent written and oral communication skills
• Experience developing clear, concise, and logically written business communications
• Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
• Ability to work effectively in a complex, service-intensive, deadline-driven environment
• Ability to work with and influence cross-functional teams in a matrixed organization
• Ability to build strong relationships to leverage information and insights across key groups
• Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Ability to juggle multiple projects and many stakeholders
• Basic project management skills
• Ability to complete deliverables with high quality and up to es