Responsible for aftermarket parts sales management with the East region including; dealer contact management, sales strategies, product identification and knowledge, pricing recommendations, market analysis and customer needs analysis.  Face to the dealer for overall support of overall customer service efforts of KION North America.  Develops and supports a wide variety of tools to educate distributors and customers on the benefits of KION brand aftermarket products and drive dealer improvements.

What we offer:

• Career Development

• Competitive Compensation

• Comprehensive Employee Benefits

• 401k Plan with Generous Company Match

Learn More Here: https://www.kion-na.com/about_us/careers/

KION North America is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Essential Duties and Responsibilities:

Manage aftermarket parts sales management activities and dealer development

• Oversee the launch of service parts in unison with product launches to the dealers
• Insure dealers can effectively utilize KION tools to purchase parts, maintain their contact data, file warranty and review technical support data
• Drive knowledge sharing in the dealer network to spread “best practices” to all dealers in order to improve their parts and service operations by identifying key KPI’s, process improvements and opportunity identification
• Effectively balance dealer advocacy and company business results
• Develop, maintain, and communicate Recommended Spare Parts Lists
• Provide effective new dealer onboarding activities

​Dealer Sales and Support (Growing revenue)

• Develop specific plans and touchpoint strategy for dealers within the regional territory (East)
• Develop sales strategies, proposals, forecasts and sales presentations
• Provide technical assistance and troubleshooting help to dealers
• Resolve commercial issues; including warranty, price discrepancy, ordering issues

Develop and execute marketing plan to drive parts business growth

• Gather and disseminate competitive intelligence
• Coordinate with Marketing team to execute an integrated communication plan
• Utilize digital tools to maintain accurate records of sales calls, customer files, sales activity information
• Establish and track KPIs for the different aspects of the parts business
• Participate in the creation and maintenance of required parts resource publications

Tasks and Qualifications:

Qualifications:

• Ability to read technical drawings, and parts & service manuals (material handling equipment)
• Ability to effectively communicate technical information via telephone, email and internet tools
• Strong quantitative and analytical skills; ability to solve complex problems
• MS Office suite (Word, PowerPoint, Excel)
• Experience using an ERP system (SAP strongly preferred)