Donor Floor Operations Lead - Camp Hill, PA

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Job Description

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

This position will require 6-8 weeks of travel for training purposes. All travel expenses for training will be covered by the company and will include cost of flights, rental car, lodging, and meals. Travel home for the weekend may be permitted and can be discussed further in the interview process.

OBJECTIVES/PURPOSE

Responsible for the general supervision of employees assigned to the production areas. Is able to perform all technical tasks required within the production areas. Provides assistance to management to achieve business goals.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

ACCOUNTABILITIES

• Operations Lead (70%)
  • Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
  • Effectively schedules employee hours to meet the needs of the business.
  • Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.
  • Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures.
  • Addresses donor and employee concerns in a timely manner.
  • Properly documents and counsels employees on non-conforming events, working with management to determine root cause.
  • Perform all non-core area tasks, and those limited to CS and above.
  • Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
• People development (30%):
  • Provides regular feedback to employees and management regarding center and employee performance.
  • Ensures that employees are committed to customer service expectations.
  • Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
  • Participates in the employment application pre-screening and interviewing process for center staff.
  • Initiates employee disciplinary action in accordance with company policies and procedures, as necessary.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Good verbal communication and customer service skills.
• Attention to detail and ability to work independently
• Demonstrated technical competence
• Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
• Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership

• Integrity
• Fairness
• Honesty
• Perseverance
• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business