Onsite Regional Supervisor

Datavant is a rapidly growing health information technology company with a mission to connect the world’s health data to improve patient outcomes. Datavant works to reduce the friction of data sharing across the healthcare industry by building technology that protects the privacy of patients while supporting the linkage of patient health records across datasets.

By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. 

Primary focus is handling all matters related to their region including management of Chart Retrieval Specialists and support team members. In addition, this role will manage capacity needs, escalations, and hold team members accountable for overall performance. Lastly this role will support any ad hoc requests and projects assigned by the Area Manager.

You will:

• Responsible for late binding process for scheduling purposes
• Monitor Chart Retrieval Specialist's capacity for the region and identify future capacity
  needs
• Assess performance of Chart Retrieval Specialists and coach when necessary
• Analyze support team metrics to drive overall performance
• Distribute work to team as needed
• Approve time off requests
• Responsible for payroll and reimbursement approvals
• Manage provider relations
• Responsible for conducting introductions with new hires
• Handle HR matters and disciplinary action
• Ad hoc requests and projects from Area Manager

What you will bring to the table: 

• Demonstrates ability to work effectively and collaboratively in a matrixed, cross- departmental environment
• Excellent detail-orientation and accuracy in high volume work environment
• Ability to carry out processes efficiently
• Highly proficient at troubleshooting and problem-solving complex issues
• Skilled at effective conflict resolution
• Demonstrated effectiveness at coaching and mentoring others
• Able to work with multiple databases at an efficient pace
• Ability to lead in house and virtual team members in absence of direct Supervisor
• Basic knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
• High school diploma or equivalent required
• 2+years call center experience
• Preferred experience of Provider office environment
• Strong communication and organizational skills
• Proven ability to prioritize, multi-task and work in fast paced environment
• Highly detail oriented
• Strong communication and phone etiquette
• Adaptable and Flexible
• Team oriented
• Independent thinker

We are committed to building a diverse team of Datavanters where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive and internally fair. Salary ranges for this function are developed with the support of benchmarks and industry best practices. Datavanters are engaged in environments that will challenge them and are recognized for impact. You will be provided clear direction on what it takes to succeed in your role, and growth opportunities are available for other roles you may be interested in.

The estimated salary range for this role is $50,00-$60,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

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