Director, Business Solutions Design

  

Director, Business Solutions Design

(Director level - People Leader)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Product Design Director to lead our Business Solutions Design Team, which is part of the Experience Design organization. 

The Business Solutions team delivers a suite of software that helps Small and Medium Businesses run their business with confidence. From paying vendors to tracking expenses across their teams, we are helping businesses simplify and automate their processes. We are a mission-driven team, spending our time with business owners and operators, understanding their needs, co-creating with them and celebrating their success as our success. 

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.  

Role Expectations 

As Director of Small Business Solutions, you’ll lead a talented, cross-disciplinary team of design leaders and designers, collaborate deeply with our research teams and Product and Technology leadership. You’ll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes. 

You will envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies (such as agentic AI) to help small and medium sized business customers run their business with confidence. This will include products and experiences such as:

Managing business teams across a suite of business credit cards, rewards, payment solutions to fit into their unique combination of needs, workflows and software

• Managing vendors, making payments on time and getting paid to keep their cash flowing

• Planning and managing expenses across teams with automations across policies, approvals and business travel

Here are some of the expected competencies for this role:

Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners

Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer pers