HR SME/ SR. Advisor - USAID (CPE)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced HR SME/ Sr. Advisor to support our USAID customer. Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about.

Responsibilities:

As an HR SME for our federal sector client in the Human Capital group, you will: 

• Develop team goals and lead your team to deliver superior results for your client 
• Maintain a hands-on role to ensure deadlines are met and key deliverables are accurate 
• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work for clients in the government and higher education sectors 
• Participate in team problem solving efforts and offer ideas to solve client issues in the areas of change management, strategic communications, learning and development, and overall HR strategy 
• Conduct relevant research, data analysis, and create reports 
• Manage team tasks, maintain responsibility for completion and accuracy of work products 
• Understand and learn core processes of the business side of an organization, and also understand technology capabilities of underlying systems, looking for ways to optimize business processes & functions 
• Suggest requirements and system enhancements for cloud-based technology packages, such as ServiceNow 
• Meet with your team on a weekly basis to provide any process updates, communicate progress against plan and goals, identify new priorities, provide training based on quality review findings, and reward team members for exceeding expectations 
• Work with the team to mitigate risks, solve any impediments to their success – work with them to avoid schedule delays where they can be avoided; help them plan and think through the plans thoroughly and document it 
• Raise risks to the program manager when they can’t be solved within the team 
• Understand the interconnections between other teams and ensure they are happening when needed
• Develop plans to manage anticipated spikes in workload and implement process changes as needed; collaborate with technology team to implement any enhancements needed to create efficiencies in process flows 
• Manage team member performance, identifying strengths and development areas, and complete their performance reviews in a timely and comprehensive manner 
• Develop presentations to show the status of the team’s work, plans to mitigate risks, plans to address workload anomalies, process improvement suggestions

• Assist with other duties as requested

Location: The position is primarily remote, but must be willing and able to travel to USAID HQs in Washington, DC.

Requirements

• 10+ years of experience with HR Operations or relevant work experience

• Experience working with the Federal sector 
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future  
• Must be able to obtain and maintain the required client Facility Access
• Ability to travel for work onsite in Washington, DC  if/as required
• Bachelor's degree  

 Preferred: 

• Prior professional services or federal consulting experience 
• Experience with business process re-engineering via digital solutions, such as ServiceNow, Salesforce, etc.
• Experience with customer service and problem solving
• Knowledge of process and data flows and the ability to identify bottlenecks and suggest streamlining processes or data flows 
• Ability to train team members on procedures and how to communicate through multiple mediums (words, pictures, data, etc.) to reach different audiences 
• Ability to demonstrate how improvements have been suggested and implemented in pr