Client Account Associate

Description

About Isaiah House

Isaiah House is a faith-based, nonprofit organization delivering one of Kentucky’s most effective substance use disorder treatment programs. We are committed to making a lasting impact while offering competitive pay, excellent benefits, and the joy of working with purpose.

Position Summary

The Client Account Associate assists clients in obtaining and maintaining Medicaid and SNAP benefits. This role ensures day-to-day processes related to client accounts operate smoothly, supporting clients' financial needs and overall treatment journey.

Responsibilities

• Monitor internal team feed for client status updates, rosters, and discharge logs; update DCBS (Department for Community Based Services) records accordingly.
• Communicate client account information accurately to the Revenue Department via email.
• Answer inbound phone calls regarding client case inquiries in a professional and timely manner.
• Accurately complete Medicaid and SNAP benefit applications.
• Scan and upload documentation into the EMR (Electronic Medical Records) system.
• Receive, process, and distribute daily mail, ensuring timely delivery of required documents.
• Activate, manage, and securely store EBT cards according to internal procedures.
• Process bi-monthly EBT transactions for the Shelley Center.
• Travel to Mercer and Woodford County DCBS offices as needed (vehicle provided).
• Perform other administrative tasks as assigned to support the department.

Requirements

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous administrative or client account experience preferred.
• Familiarity with Medicaid and SNAP benefits process is a plus.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and professionally.
• Proficient in Microsoft Office and comfortable learning new software (e.g., EMR systems).
• Valid driver’s license; ability to travel locally as needed. Company vehicle will be provided for travel.

Key Performance Indicators (KPIs)

• Application Accuracy Rate: Maintain 98% accuracy on Medicaid and SNAP applications.
• Response Time: Respond to client/case inquiries within 24 business hours.
• Document Upload Timeliness: 100% of client files scanned into EMR within 48 hours of receipt.
• EBT Management: 100% secure activation and storage of EBT cards; zero incidents of mismanagement.
• Travel Completion: 100% of assigned DCBS travel completed on schedule.
• Department Communication: Acknowledge and process revenue department communications within 1 business day.
• Compliance: Zero HIPAA violations related to client account management.
• Client Satisfaction: Maintain 90%+ positive feedback (internal review or survey where applicable).

Benefits

• Medical, Dental, and Vision Insurance
• Basic Life Insurance at No Cost
• 401(k) Matching
• Paid Holidays
• Weekly Paydays
• Opportunity to work with a higher purpose

Isaiah House is an equal opportunity employer.
Join us and make a difference!