Assistant Room Service Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

**This role will not be onboarded until August 1, 2025**

The Assistant Room Service Manager will assist the In-Room Dining Manager in planning, organizing, and directing all aspects of the in-room dining operation to ensure an exceptional guest experience. This leadership role involves leading and motivating the team, maintaining high service standards, and overseeing day-to-day operations to ensure timely, accurate, and personalized service. 

What you will do:

-Be part of the pre-opening team!

-Assist the In Room Dining Manager to select, train, evaluate, lead, motivate, and coach all employees in the Room Service Department, ensuring adherence to cultural and core standards.

-Support the creation and quality assurance of daily service sequences through daily check lists and hands-on coaching.

-Ensure the highest quality standards for all food items, ingredients, and preparation methods.

-Actively support the development of team members through training, mentorship, and leadership.

-Provide expert knowledge of wine, spirits, and menu offerings to deliver an exceptional in-room dining and private bar experience, available 24 hours a day.

-Maintain a visible presence in the operation, promoting a positive work environment, recognizing staff achievements, and addressing guest complaints, concerns, or special requests promptly and professionally.  

-Regularly assess the physical condition of the facilities and equipment, making recommendations to the Manager for repairs and improvements as necessary to maintain the outlet’s high standards.

-Attend regular operational meetings to ensure effective coordination and cooperation between departments.

-Monitor phones, orders, deliveries and pickups and any other related task to ensure guest satisfaction and employee support. 

What you bring:

-Minimum 2+ years of previous experience in a food and beverage environment, in a luxury hotel setting preferred. Experience in a supervisory role in Food and Beverage is required.  

-Excellent communication skills. Reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred.

-Ability to manage multiple priorities in a fast-paced environment.

-Strong attention to detail and problem-solving skills are required.

-Proficient computer skills with the ability to use a variety of software.

-Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.

-Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Bi-lingual fluency in Spanish is preferred.

What we offer:  

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits pack