Sales Contract Manager, Multi Accounts

 

 

Position Description:

 

The Residential Sales Contract Management team are responsible for managing the Sales requirements across all outsourced sales partners.

 

The Sales Contract Manager (Multi Accounts) will play a key role in ensuring the delivering of Electric Ireland’s Annual Sales Targets. This varied  role covers developers, groups, brokers and utility switching companies. The role will be required to develop strong relationships with building developers and related industry groups and understand the issues they face, delivering customer propositions that meets both their, and the end user, requirements.  The Sales Contract Manager will be responsible for the management of the relevant outsourced partner contract.

 

 

Key Responsibilities

 

• Developing key relationships with internal and third party stakeholders, including developers, groups and brokers.

• Delivering on annual sales targets set out by residential strategy in line with the budget allocation

• Management of the outsourced partner contract (multi account team)

• Management of the utility switching contracts to ensure delivery of targets within budget.

• Regular review of outsource partner KPI’s, conversion and retention targets  

• Governance of finances associated with residential contracts

• Negotiation of rates with Energy Brokers, ensuring value for money within agreed budgets

• Provide weekly/monthly reports on campaign performance

• Ensuring all policies and procedures carried out within the outsourced partner are compliant with GDPR and CRU guidelines

• Promoting continuous improvements with outsource partners and Electric Ireland teams

• Provide excellence in customer service and assist in the resolution of any customer sales complaints that may arise

• Challenge deviations to KPI and Sales targets and work with outsource partners to overcome any obstacles that may present a concern to the achievement of targets

• Track and present budget and cost per sale figures on monthly basis to the business

• Manage the transition of new products from the business to the outsource partners through the Contract Change Control Process

• Health and Safety; ensure all sales activities including that of our third party sales channels  are carried out in a safe way that protects our staff, third party sales agents and management and the general public.

 

 

Experience and Qualifications

 

Essential

•  A relevant 3rd level qualification or equivalent work experience.

• Excellent customer service, management and organisational skills

• Proven ability to lead and encourage system and process change

• Ability to build relationships and work on variety of projects simultaneously

• Excellent communication, negotiation and influencing skills

• Strong IT and analytical skills

 

 

Desirable

• Minimum 5 years’ experience in a similar role

• Experience managing a third party delivery partner in a related discipline

• Proven commercial project management track record

• Excellent knowledge of Electric Ireland’s wide range of energy products, services, policies and processes

 

 

Location

 

Swift Square, Santry, Dublin 9.

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

 

Reporting to

 

Residential Sales Manger

 

 

Why Work with Us?

 

• Opportunity to lead Ireland’s transition to net zero carbon future

• Progressive, hybrid working model

• Career development through mentoring and training 

• Corporate Social Responsibility Opportunities

• Sports and Social Clubs

• Networking opportunities

• Credit Union

• Generous Pension

• Access to staff well-being programmes

• Generous parental leave entitlements

• Strong values-based and inclusive culture

• Strong commitment to