Customer Service Agent/ Italian

<p><strong>Ryanair is Europe’s favourite airline, carrying 142m guests p.a. on more than 2,400 daily flights from 84 bases, connecting over 200 destinations in 37 states on a fleet of over 450 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 34-year safety record.</strong></p><p>This role will involve monitoring and responding to customer services queries on our social media platforms. <br/></p><p>Looking for a new challenge? We want to hear from you! Ryanair Labs is a new digital hub in Madrid, providing services for Ryanair. </p><p>We are very interested hearing from candidates who have a strong knowledge in customer service on social media, a background in Aviation would be a distinct advantage. Working hours are based on shifts. The team is operational Mon – Fri, 08:00 – 22:00 and Sat - Sun 10:00 - 19:00.</p><p><br/></p><p><strong>The Role</strong></p><p>This role will be focused on responses in social media. To provide this support agents are required to complete a range of duties some of which are outlined below:</p><p><br/></p><strong>Your responsibilities will include:</strong><ul> <li>Monitor and respond to customer service queries via social media</li> <li>Investigate issues raised from social media</li> <li>Liaise with customer service management on issues arising from social media</li> <li>Take ownership of the customer service element of social media accounts</li> <li>Liaise with systems department regarding any bugs and defects on Ryanair.com</li> <li>Support the Ryanair twitter and Facebook account</li> <li>Reporting on social media contacts</li> <li>General administration duties</li> </ul><p><strong>Requirements</strong></p><p><strong>Experience and Qualifications:</strong></p><ul> <li><strong>Native or Advanced Italian is a MUST</strong></li> <li>Previous experience in similar role would be a distinct advantage</li> <li>Previous Airline/Airport experience would be a distinct advantage</li> <li>Must show a natural ability in problem solving.</li> <li>Must have a proactive approach to dealing with errors/complaints</li> <li>Must possess a high level of interpersonal and written skills</li> <li>Must work well under pressure</li> <li>Must have a good knowledge of Microsoft office</li> <li>Must be enthusiastic, flexible and be ability to work on your own initiative.</li> <li>Must be an energetic and enthusiastic individual looking to thrive and progress in an expanding company</li> <li>Must be flexible with working hours</li> </ul><p><strong>Benefits</strong></p><p>- Flight Benefits</p><p>- Permanent contract</p><p>- Brand new office in the city center</p><p>- Amazing atmosphere</p><p><br/></p>