Platform customer relations manager

<p>Multiasistencia, part of the Home business line of the Allianz Partners Group and world leader in claims management, is looking to add a Platform Customer Relations Manager to its team. Your <b>main mission</b> in this position will be to act as a point of reference for the quality and management process for insurance companies in all matters related to claims management.</p> <p> </p> <p><b>Main functions of the position.</b></p> <ul> <li>Respond to level 2 and 3 incidents from insurance companies.</li> <li>Check and alert in case of deviations from the platform's quality processes.</li> <li>Act as the platform's point of reference for the management of complex claims.</li> <li>Participate in results review meetings with insurance companies.</li> <li>Participate in sMArt's digital developments.</li> <li> </li> </ul> <p><b>Essential requirements</b></p> <ul> <li>Minimum of 2 years' experience in Multiasistencia (for French client)</li> <li>French and Spanish advance level in written and oral communication skills.</li> <li>Ability to establish relationships of trust with clients and partners.</li> <li>Ability to manage multiple tasks and priorities simultaneously.</li> <li>Rigour in the follow-up of files and any irregularities therein.</li> </ul> <p> </p> <p><b>What We Offer</b></p> <p>Working hours from 8.30 to 17.30 from Monday to Friday.</p> <p>Our employees play a fundamental role in our success as a company. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being part of their journey. We are there to empower and encourage them in their personal and professional development, ensuring that they take control by offering them a wide variety of courses and specific development programmes. All of this in a global environment that encourages international mobility and professional progression.</p> <p>Taking care of your health and well-being is a key priority for us. That's why we created the Work Well programmes to offer you peace of mind and flexibility in planning and organising a better work-life balance.</p> <p><br/> 65358 | Customer Services &amp; Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. <br/> We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.<br/> We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.<br/> Great to have you on board. Let's care for tomorrow.</p>