Assistant Director of Ticket Operations

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Position Summary:

Florida Atlantic University is seeking an Assistant Director of Ticket Operations. - Boca Raton, FL.

Summary of responsibilities:

• Manage all Ticket Operations with hiring, training, and supervision of part-time ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, and computer operations.

• Manage the Operations for all ticketed FAU Sporting events and other special events as assigned. Serve as the primary lead for women’s basketball and baseball gameday operations.

• Work hand in hand with our business office team to balance all revenues and expenditures.

• Assist in managing the Ticket Office budget

• Assist Director of Ticket Office in creating and implementing ticket office policies and procedures following university and NCAA audit guidelines and Florida law

• Prepares reports for revenue in sales generated by the Ticket Operations Office.

• Enforces ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season ticket prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue, and building stadium and facility manifest.

• Assists with the season ticket renewal process for all ticketed events

• Assign season ticket seating locations for FAU Athletic events. This includes home and away games, any post-season tournaments, and outside events.

• Manage game day operations of selected FAU athletic events and provide assistance in other assigned sports, including post-game summaries, attendance, and sales reports.

• Provide exceptional customer service to all constituents through inbound calls, emails, and day-of-game sales.

• Serves as department liaison with students, faculty, staff, Alumni Association, and the general public.

• Interprets all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student-athletes. Also, to advise staff members on these procedures.

• Communicate with the Conference on ticket distributions for any regular or post-season events.

FAU Benefits and Perks 

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: 

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. 

• State retirement options including tax-deferred annuities and Roth 403(b) plans. 

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service 

• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php 

• Sick Leave Pool Program 

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). 

• Paid Community Engagement Volunteer Service Day -

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  Florida Atlantic University

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