Customer Quality Representative - Quincy, IL

Job Description

Customer Quality Representative - Quincy, IL

Job Summary
The Customer Quality Representative will act as the liaison between customers and internal departments (manufacturing, warehouses, sales, etc.) on quality-related issues.  Responsible for handling and resolving customer complaints, ensuring timely communication and closure.  Collaborates on complex issues with cross-functional teams and supports continuous improvement initiatives.  Provides quality support to commercial, sales, customer service and production teams, while contributing to team knowledge and development.  This position reports to the Customer Quality Manager.

Job Description

• Manage customer complaints for Pet Solutions
• Ensure complaint program is being followed as outlined
• Own customer complaints - work with Business Managers, General Managers, Research, Operations, Legal and Regulatory to manage process flow; communicate with customer to ensure full resolution of complaint, including final letter to customer 
• Detailed weekly reporting of customer complaints to leadership team
• Lead and organize weekly call to support discussion and progress of outstanding complaints to leadership and key cross-functional teams
• Master information systems as needed to effectively perform tasks
• Liaise between customers & manufacturing sites, warehouses & internal depts related to quality processes & requests
• Support Policy Tech implementation and coordination for Pet Solutions

Minimum Requirements

• Bachelor Degree in Science-Related Field or equivalent work experience
• Minimum of 3 years with quality or technical related experience preferred
• Strong organizational skills, including excellent written and verbal communication skills
• Developed interpersonal techniques, customer focused
• Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities
• Strong Communication Skills
• Consistent, detail oriented
• Must be able to navigate Oracle, Excel, Access, Salesforce

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager-  Angela Morehouse  ​
Recruiter-  Ashley Medina 

 

City

Quincy

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$52,800.00 - $99,400.00