Customer Service Associate - Training Class Start Date - 2/10/2025

Job Description

Customer Service Associate - NEW Training Class - 2/10/2025 | Cincinnati, OH (Hybrid)

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Customer Service Associate II to join our ever-evolving Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Customer Experience

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

What you’ll own

Ability to remain composed and customer focused at all times 

Proficient in written communication to include use of proper grammar and spelling 

Payments processing or call center environment experience

Ability to articulate actions taken & properly set expectations for servicing resolution 

Working knowledge of PC/laptop and Microsoft Office applications – focused on Teams and Outlook 

Ability to prioritize and manage time effectively 

Ability to effectively communicate – both written and verbal 

Comprehension of various technology, i.e., browsers, internet connection, payment devices

Where you’ll own it

You’ll own it in the Cincinnati, OH Office (hybrid position).  While we’re a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. 

• Training Schedule (ONSITE): 13 Weeks - 8:30am - 5:00pm
• *This role will offer various shifts: 8hrs (5 days) or 10 hrs shifts (4 days)
• *Must be flexible in schedules

What you’ll bring

Curious – You ask the right questions, listening and learning to get better every day.

Empowered – You use your initiative, taking calculated and thoughtful risks to progress.

Dynamic - You champion your ideas and stay flexible to make them happen. You know that every action adds up. 

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.