Strategic Partner Account Director

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

The Strategic Partner Account Director is  a Director-level  individual contributor and business leader responsible for managing and growing one of Coursera’s most strategic and high-impact partnerships. This role is ideal for someone with strong business acumen, client leadership experience, and the ability to drive complex initiatives across multiple stakeholders and workstreams. You will serve as a trusted advisor to senior partner executives while influencing internal teams and executives to ensure content performance, partner satisfaction, and long-term growth.

This is a high-impact role that combines strategic thinking, account planning, initiative execution, advanced data-driven insights, cross-functional leadership, and excellent interpersonal skills. Many workstreams related to each account will be dotted-line responsibilities—requiring exceptional ability to lead through influence rather than direct authority. Key metrics such as Account revenue growth, partner engagement, top of funnel, learner conversion, and ultimately learner outcomes will drive the strategy and business practices for this role.

Responsibilities:

• Serving as a strategic advisor to Coursera’s highest-revenue content partners, act as a trusted advisor  shaping shared priorities, co-developing long-term growth strategies, and bringing a strong point of view on partnership growth opportunities and success levers.
• Build and maintain trusted executive relationships, delivering tailored insights and strategies that enhance content quality, learner engagement, and outcomes—culminating in high-impact business performance reviews and strategic recommendations.
• Translate partner goals into clear, measurable roadmaps and initiatives, proactively assessing risks, managing workstreams, and acting as the central hub for cross-functional coordination leadership, and accountability.
• Leverage deep business and financial acumen alongside rigorous data analysis to uncover trends, risks, and opportunities—understanding partner economics, KPIs, forecasting revenue-driving metrics, and content ROI to inform strategic decisions and drive sustainable growth.
• Continuously refine Coursera’s account management strategies, staying ahead of industry trends and innovations while piloting new models of collaboration and experimentation with key partners.
• Serve as the champion of the voice of the partner internally, influencing Coursera’s product roadmap, content strategy, and operational priorities by surfacing partner feedback and aligning internal teams around shared goals, including Coursera’s executive team. 
• Required travel 10%

Basic Qualifications:

• 8+ years of experience in strategic account management, partner success, client consulting, or business development.
• Demonstrated strong business acumen and strategic thinking.
• Demonstrated success leading complex, high-value partnerships and coordinating across multiple stakeholder groups with executive leadership and the ability to work across diverse personalities.
• Deep analytical skill set with the ability to synthesize complex dat