Senior Manager, IT Delivery & Client Engagement

OVERVIEW We are seeking an Senior Manager, IT Delivery & Client Engagement Manager in the Greater Seattle Area. This role will manage client relationships, ensure service quality and SLA performance, and lead operational teams across IT service divisions. Candidates should have experience in client relationship management and team leadership within IT or managed services.

• Salary Range: $130,000 to $140,000 DOE
• Location: SeaTac, WA (must be located in the Greater Seattle Area)
• Work Environment: 5 days in office a week
• This position is not eligible for C2C, visa transfers, or sponsorship

  RESPONSIBILITIES

• Manage business relationships with major enterprise clients, providing expert technical hardware guidance and IT solutions to optimize their technology infrastructure
• Serve as primary point of contact for strategic IT accounts, ensuring seamless service delivery across managed network services, IT support, and technology implementations
• Lead and develop operational teams to create an environment that encourages technical innovation, collaboration, and professional growth
• Build effective, process-driven teams by participating in talent acquisition and developing comprehensive training programs for new hires
• Develop and implement streamlined IT operational processes that align with company vision and client technology requirements
• Work with senior leadership to execute technology strategies, IT budgets, and service delivery initiatives
• Lead process improvement initiatives to enhance IT service delivery, network management, and technical support operations
• Monitor and optimize team performance through effective collaboration with team leads and key technical stakeholders
• Oversee day-to-day operations of growing IT service divisions while maintaining quality and efficiency standards
• Drive operational improvements that support technology revenue growth and long-term client IT partnerships

  QUALIFICATIONS

• 8+ years of management experience in IT services, managed services, network operations, or related technology industries
• Proven track record of leading technical teams across multiple IT departments or service lines
• Strong experience in technology client relationship management and IT account oversight
• Background in IT operational process development and technical team leadership
• Strong ability to lead, coach, and develop high-performing IT and technical support teams
• Solid project management and IT process improvement capabilities
• Excellent stakeholder management and relationship-building skills with technology clients
• Strong understanding of managed IT services, network operations, and technical support delivery
• Knowledge of field service operations for hardware support and technology implementations
• Excellent communication skills with ability to translate technical concepts across all organizational levels
• Strong collaborative approach with cross-functional teams and technical specialists
• Commitment to maintaining high IT service standards and continuous technical improvement

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, Business, or related field
• Experience working with large enterprise IT clients or strategic technology accounts
• Background in multi-service IT environments or managed service provider (MSP) operations
• Proven track record of contributing to technology revenue growth through operational excellence
• ITIL, PMP, or other relevant IT management certifications
• Knowledge of network infrastructure, cloud services, or enterprise hardware support

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.